Emma Heinle
Pittsburgh,PA
Summary
Detailed-oriented and analytical professional with a strong foundation in environmental sciences and commitment to sustainable practices. Proven ability to collaborate effectively within teams, manage project deliverables, and support corporate initiatives. Pursuing new professional challenges with the opportunity to make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lab Manager
Carnegie Mellon University
Pittsburgh , PA
10.2023 - 10.2024
- Managed day-to-day operations of a multidisciplinary research lab, ensuring seamless workflow and adherence to project timelines
- Developed and implemented protocols for experimental procedures, ensuring compliance with regulatory standards and optimizing accuracy
- Actively participated in lab meetings, sharing knowledge and expertise to foster a collaborative research atmosphere.
- Assisted in the development of novel research methodologies, leading to breakthrough discoveries and publications.
- Maintained a safe and organized laboratory environment, ensuring compliance with safety regulations and best practices.
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
Intern
Humane Animal Rescue of Pittsburgh, Wildlife Rescue Center
05.2023 - 08.2023
- Partnered with senior and medical staff to maintain standard quality of care for over 500 patients
- Performed triage examinations on incoming patients and assigned necessary treatment for injuries or ailments.
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Customer Service Specialist
Best Buy Inc
05.2018 - 01.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Education
Bachelor of Science - Biology
Grove City College
Grove City, PA12.2023
Skills
- Microsoft Office (Excel, Powerpoint, Word)
- ArcGIS Desktop (Pro, Online, ArcMap)
- Data Analytics
- R Programming
- Tableau
- Laboratory Management
- Experimental design
- Data Management
- Remote sensing
- Python Programming
- Environmental Monitoring
- Regulatory knowledge
- Ecological Risk Assessment
- Endangered Species Surveys
Certification
- Google Data Analytics
- GBI Green Globes Emerging Professional
- TRUE Advisor
- OSHA Certified Environmental Specialist
- ESRI ArcGIS Pro Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lab Manager
Carnegie Mellon University
10.2023 - 10.2024
Intern
Humane Animal Rescue of Pittsburgh, Wildlife Rescue Center
05.2023 - 08.2023
Customer Service Specialist
Best Buy Inc
05.2018 - 01.2020
Bachelor of Science - Biology
Grove City College
- Google Data Analytics
- GBI Green Globes Emerging Professional
- TRUE Advisor
- OSHA Certified Environmental Specialist
- ESRI ArcGIS Pro Foundation
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