Emma Herman
Ann Arbor
Summary
Dynamic customer service representative skilled in digital marketing and market research. Recognized for strong organizational skills and the ability to evaluate processes, ready to contribute to improved customer engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Top Limousine Service
Livonia
05.2023 - Current
- Managed customer inquiries through phone and email communication.
- Coordinated transportation schedules for clients and drivers effectively.
- Maintained detailed records of customer interactions and transactions.
- Evaluated service processes to improve efficiency and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
BBA - Marketing
Eastern Michigan University
Ypsilanti, MI04-2025
Skills
- Customer service
- Market research
- Digital marketing
- Social media management
- Data analysis
- Communication skills
- Microsoft Excel
- Microsoft PowerPoint
- Problem-solving
- Recordkeeping
Timeline
Customer Service Representative
Top Limousine Service
05.2023 - Current
BBA - Marketing
Eastern Michigan University
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