Summary
Overview
Work History
Education
Skills
Timeline
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Emma Hicks

Portland,OR

Summary

Innovative and creative candidate with 5 years of customer service experience seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Visual Merchandiser

Nike
09.2021 - Current
  • Frequently managed aesthetically pleasing wall displays, lay down displays and mannequins to showcase company products and increase sales.
  • Adapted to multiple roles throughout store; including sales floor, stockroom and visual departments.
  • Supervised and delegated tasks to seven other employees within the visual merchandising team.
  • Was awarded Best of Visual Merchandising 2022 within the district including Washington, Oregon, and California stores.
  • Processed, organized and analyzed inventory and inventory data.

Retail Associate (Athlete)

Nike
10.2019 - 08.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Barista

Peet's Coffee In Portland International Airport
04.2019 - 09.2019
  • Crafted espresso beverages, teas and brewed coffee in a timely manor to each customer's liking
  • Actively sanitized store and organized stock
  • Multitasked taking orders, using POS system and crafting beverages as a solo barista
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Retail Associate (Athlete)

Nike
10.2017 - 04.2019
  • Performed opening and closing procedures according to store policies
  • Worked as a team with dozens of employees using headsets and mobile devices to communicate and assist in the needs of customers and each other.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.

Barista

Starbucks
09.2016 - 09.2017
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained strong communication and work ethic with the team during high pressure situations.

Dance Instructor

Momentum Dance Academy
09.2016 - 06.2017
  • Led multiple classes weekly with students ages five to seventeen
  • Prepared warm ups and routines for classes
  • Selected and edited music, chose costumes and created dance routines for quarterly recitals

Education

Running Start Program

Pierce Community College
Puyallup, WA
06.2016

High School Diploma -

Emerald Ridge High School
Puyallup, WA
06.2016

Skills

  • Inventory maintenance
  • Multitasking
  • Problem solving strength
  • Corporate visual standards and objectives
  • Sales strategies

Timeline

Visual Merchandiser

Nike
09.2021 - Current

Retail Associate (Athlete)

Nike
10.2019 - 08.2020

Barista

Peet's Coffee In Portland International Airport
04.2019 - 09.2019

Retail Associate (Athlete)

Nike
10.2017 - 04.2019

Barista

Starbucks
09.2016 - 09.2017

Dance Instructor

Momentum Dance Academy
09.2016 - 06.2017

Running Start Program

Pierce Community College

High School Diploma -

Emerald Ridge High School

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Emma Hicks