Microsoft Word
Emma Hill
Glenville,West Virginia
Summary
Dedicated and compassionate professional with a background in psychology and strong interpersonal skills. Seeking to leverage education and abilities to foster positive and trusting relationships with patients and colleagues. Highly organized admissions assistant experienced in admissions processes, providing expert-level administrative support to staff and guests. Recognizes the importance of exceptional service and consistently delivers error-free and efficient work. Known for willingness to assist others, resolve issues, and enhance operational procedures. Proven track record in delivering outstanding customer service and administrative excellence. Excels in tasks such as calendar management, scheduling, data entry, and database administration.
Overview
1
1
Certification
Work History
Admissions Assistant
Glenville State University
08.2024 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
Resident Life Assistant
Glenville State University
06.2024 - 08.2024
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Responded to room transfers, incident reports, and maintenance requests.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Facilitated smooth transition of new students into residential program.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
Student Life Assistant
Glenville State University
05.2024 - 06.2024
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
B.A. in Psychology -
Glenville State University
Glenville, WV05-2024
Skills
- Enrollment documentation completion
- Confidentiality
- Microsoft Office
- Data Entry
- Presentation Design
- Workflow Management
- Effective Communication
- Multitasking and Time Management
- Office Administration
- Database Administration
- Admissions correspondence
- Relationship Building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of two others in the development of Glenville State University PowerPoint
Affiliations
- Depression and Bipolar Support Alliance
Certification
- CPR Training - Spring of 2023
Software
Excel
PowerPoint
Outlook
Zoom
Microsoft team
Timeline
Admissions Assistant
Glenville State University
08.2024 - Current
Resident Life Assistant
Glenville State University
06.2024 - 08.2024
Student Life Assistant
Glenville State University
05.2024 - 06.2024
- CPR Training - Spring of 2023
B.A. in Psychology -
Glenville State University
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