Emma Horton
Ballad Health Urgent Care
Rogersville,TN
4
years of professional experience
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Work History
Certified Medical Assistant
1 Year 2 Months- Supported physicians in executing diagnostic procedures and treatment plans efficiently.
- Coordinated patient flow, enhancing operational efficiency within the urgent care setting.
- Administered patient assessments, recording vital signs and medical histories accurately.
- Managed electronic health records, ensuring compliance with healthcare regulations and accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Patient Service Representative
11 Months- Managed patient scheduling to optimize appointment availability and reduce wait times.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled patient inquiries and resolved issues, enhancing overall customer satisfaction.
- Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Collaborated with healthcare providers to streamline communication and improve patient care coordination.
Assistant Front End Manager
1 Year 7 Months- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on operational procedures, fostering a team-oriented environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Education
License Practical Nurse
Skills
Vital sign monitoring
Medical terminology
Specimen collection
Triage assessment
Patient assessment
HIPAA compliance
Patient scheduling
Multitasking and organization
Basic life support
Timeline
Certified Medical Assistant
Ballad Health Urgent Care
06.2025 - CurrentRead More
Patient Service Representative
Ballad Health Family Medicine
07.2024 - 06.2025Read More
Assistant Front End Manager
Food City
12.2022 - 07.2024Read More
Tennessee College of Applied Technology
License Practical Nurse
Read More