Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Jemiolo

Orchard Park

Summary

Professional employee with several years of experience in customer service. Proven ability to thrive in fast-paced environments, while delivering exceptional service, maintaining quality, and ensuring customer satisfaction. Special skills and interest in floral design, and experience with fast-paced bartending.

Overview

5
5
years of professional experience

Work History

Bartender

Skybar
Buffalo
05.2025 - Current
  • Prepare alcoholic and non-alcoholic beverages upon customer requests.
  • Greet customers and provide excellent customer service.
  • Monitor customers' alcohol consumption levels to prevent over-intoxication and maintain safety.
  • Assist coworkers with opening and closing duties, including restocking, cleaning, counting drawers, etc.
  • Advertise and share knowledge about upcoming events.
  • Retain knowledge of liquors and drinks, and recommend drink options based on preferences.

Floral Department Lead, Customer Service Manager

Hobby Lobby
Blasdell
06.2020 - 06.2025
  • Made custom floral arrangements by order, including corsages, centerpieces, potted arrangements, funeral arrangements, etc.
  • Designed and assembled floral arrangement displays throughout the store.
  • Assisted customers with locating necessary products and also provided knowledge and insight for their specific projects.
  • Constantly stocked products and helped maintain cleanliness throughout the store at all times.
  • Managed the front of the store by supervising cashiers, approving refunds, and overseeing transactions.
  • Resolved customer service issues calmly, respectfully, and within a timely manner.
  • Collect and record any customer service issues to be discussed with the supervisor.
  • Handled money in the registers, ensuring cashiers always had a proper amount of cash in their drawers.

Education

High School Diploma - GED -

Orchard Park High School
Orchard Park, NY
06.2022

Skills

  • Customer Service
  • Conflict resolution
  • Team Collaboration
  • Planning and preparation
  • Communication skills
  • Beverage preparation
  • Design/decor, creativity
  • Organization and time management
  • Inventory management
  • Cash handling

Timeline

Bartender

Skybar
05.2025 - Current

Floral Department Lead, Customer Service Manager

Hobby Lobby
06.2020 - 06.2025

High School Diploma - GED -

Orchard Park High School

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