Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Affiliations
Websites
References
Work Availability
Work Preference
Quote
Interests
Timeline
Barista
Emma Johnson

Emma Johnson

Kissimmee

Summary

Proven at Culver's for enhancing service efficiency and guest satisfaction, I excel in critical thinking and customer service, ensuring high standards even during peak hours. My adaptability, willingness to learn and food handling expertise contributed to significant performance improvements, showcasing my ability to thrive in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate

Culver's
Clermont
06.2023 - 10.2024
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Enforced safety protocols within the restaurant environment at all times.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Delivered guest orders to correct tables or take-out counter.
  • Directed patrons to restrooms and other amenities within facility.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Performed cash register functions accurately and efficiently.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Ensured that all food items were prepared according to established recipes and standards.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained cleanliness of kitchen by sweeping mopping washing dishes disposing trash.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

Seasonal Food Court Associate

Costco
Clermont
11.2023 - 01.2024
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Performed general cleaning tasks such as wiping down counters, mopping floors, emptying trash cans.
  • Scrubbed and polished counters to remove debris and food.
  • Followed store opening and closing procedures as per company guidelines.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Restocked items as needed ensuring adequate supply at all times.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Received orders from customers via telephone or online ordering systems.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tracked inventory levels of supplies used in the food court including napkins, condiments.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Inspected kitchen equipment to ensure it was properly maintained in working condition.
  • Prepared cold beverages such as coffee and smoothies.
  • Monitored food court traffic to ensure that all areas were kept clean and tidy throughout the day.
  • Assembled and served meals according to specific guest requirements.
  • Followed company policies for handling customer complaints or requests in an efficient manner.

Teacher's Assistant

Real Life Christian Academy
Clermont
09.2021 - 05.2023
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Created and maintained a safe and engaging learning environment for all students.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.

Volunteer

Ronald McDonald House Charities, Inc
Salt Lake City
12.2020 - 12.2022
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Provided assistance to staff in the daily operations of the organization.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.6

Volunteer

Give Kids The World Village
Kissimmee
02.2019 - 02.2019
  • Brought food and beverages to the table in a timely manner.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Set up tables in between patrons to reduce wait times.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.

Education

High School Diploma -

Real Life Christian Academy
Clermont, FL
05.2023

Skills

  • Cash handling
  • Food handling
  • Problem Solving
  • Critical thinking
  • Customer service
  • Order processing
  • Team collaboration
  • Time management
  • Cleaning protocols
  • Adaptability and flexibility
  • Reliable and punctual
  • Performance improvement
  • Workplace safety

Languages

English, Fluent

Certification

  • Premier Food Safety Florida Food Handling Certificate

Languages

English
Full Professional

Affiliations

Im a traditional artist and enjoy experimenting with different mediums such as acrylic paints and charcoal. I also enjoy writing and songwriting. I tend to pick up various hobbies out of curiosity and eagerness to learn.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Important To Me

Career advancementFlexible work hoursWork-life balance

Quote

You come to the planet with nothing and you leave nothing, so you'd better do good while you are here.
Alex Van Halen

Interests

Art

Music

Video games

Manga

Anime

Fiction novels

Fashion

Cosmetology

Timeline

Seasonal Food Court Associate

Costco
11.2023 - 01.2024

Associate

Culver's
06.2023 - 10.2024

Teacher's Assistant

Real Life Christian Academy
09.2021 - 05.2023

Volunteer

Ronald McDonald House Charities, Inc
12.2020 - 12.2022

Volunteer

Give Kids The World Village
02.2019 - 02.2019

High School Diploma -

Real Life Christian Academy

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