Evan Hansen
Missoula,MT
Summary
A confident and dedicated team player. Highly motivated with 2 years of customer service experience, and a passion for success. Ready to apply my knowledge, determination, leadership, work experiences, and skills to the cannabis industry. Enthusiastic about, growing, processing, and consuming cannabis. I am eager to develop and refine my knowledge of cannabis while doing my part to help your company flourish.
Overview
5
5
years of professional experience
Work History
Collections Specialist
CB1 Collections
12.2023 - Current
- Reduced rates of compliance violations through deescalation and communication techniques.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
Shift Lead
Pie Hole
12.2021 - Current
- Improved team efficiency by implementing new procedures and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Email Marketing Lead
Maxx Equipment
01.2019 - 01.2023
- Helped incorporate innovative approaches into marketing outreach to drive customer engagement and firm profits.
- Prepared mailers weekly.
- Created a mailing list of over 150,000 contacts and counting.
- Located, procured, and sold machinery.
Education
Bachelor of Arts - History
Iowa State University
Ames, IAHigh School Diploma -
Warren Township High School
Gurnee, Il04.2015
Skills
- ACA Collection Specialist
- Customer service
- Money Handling
- Punctuality
- Cleanliness and Organization
- Compliance
Timeline
Collections Specialist
CB1 Collections
12.2023 - Current
Shift Lead
Pie Hole
12.2021 - Current
Email Marketing Lead
Maxx Equipment
01.2019 - 01.2023
Bachelor of Arts - History
Iowa State University
High School Diploma -
Warren Township High School
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