Emma Keaton
West Liberty,KY
Summary
Driven professional with proven expertise in financial transactions and customer relationship development, honed at Commerical Bank and IGA Supermarket. Excelled in leveraging financial software and interpersonal skills to enhance customer satisfaction and streamline operations. Achieved significant improvements in customer service efficiency and accuracy in transaction processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Bank Teller
Commerical Bank
03.2023 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cashier
IGA Supermarket
07.2022 - 03.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Education
BBA - Elementary Education
Morehead State University
Morehead, KY12.2026
High School Diploma -
Morgan County High School
West Liberty, KY05.2024
Skills
- Financial software
- Customer Relationship Management
- Data inputting
- Financial Transactions
- Customer relationship development
- Cash handling expertise
- Teller Support
- Transaction Processing
- Deposit and withdrawal management
- Cash counting
- Money Handling
Timeline
Bank Teller
Commerical Bank
03.2023 - Current
Cashier
IGA Supermarket
07.2022 - 03.2023
BBA - Elementary Education
Morehead State University
High School Diploma -
Morgan County High School
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