Emma Kern
Cedar Rapids,IA
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel
Cedar Rapids, IA
04.2024 - Current
- Monitored security cameras in lobby area as needed.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Resolved customer complaints promptly and courteously.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Personal Shopper
Sam's Club
Cedar Rapids, IA
03.2024 - 07.2024
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Greeted customers upon arrival in the store and provided them with assistance throughout their shopping experience.
- Secured and stored items until customer pickup.
- Conducted price checks of products as requested by customers.
Package Handler
FedEx
Cedar Rapids, IA
09.2023 - 03.2024
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assisted in the training of new package handlers on proper procedures and safety practices.
Service Associate
Kohl's
Cedar Rapids, IA
08.2021 - 06.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Excelled in exceeding daily credit card application goals.
- Developed positive relationships with customers through friendly interactions.
Concessions Worker
Cedar Rapids Kernels
Cedar Rapids, IA
04.2021 - 09.2021
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Provided excellent customer service to all patrons in a timely manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained safe food handling practices to prevent germ spread.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05-2023
Skills
- Customer service
- Reservation management
- Front desk operations
- Conflict resolution
- Time management
- Attention to detail
- Safety and security procedures
- Oral and written communications
- Problem-solving skills
- Information protection
Certification
- First Aid Certified
- AED Certified
- CPR Certified
- Human Trafficking Prevention Certified
- Iowa Driver's License
Languages
English
Native/ Bilingual
Greek
Elementary
References
References available upon request.
Timeline
Front Desk Agent
Holiday Inn Express Hotel
04.2024 - Current
Personal Shopper
Sam's Club
03.2024 - 07.2024
Package Handler
FedEx
09.2023 - 03.2024
Service Associate
Kohl's
08.2021 - 06.2023
Concessions Worker
Cedar Rapids Kernels
04.2021 - 09.2021
High School Diploma -
Thomas Jefferson High School
Similar Profiles
Skyler Witte-TownsendSkyler Witte-Townsend
Guest Relations Agent at Holiday Inn Express HotelGuest Relations Agent at Holiday Inn Express Hotel
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Talitha PhillipsTalitha Phillips
Front Desk Agent at Holiday Inn Express HotelFront Desk Agent at Holiday Inn Express Hotel
Adam JensenAdam Jensen
Senior Analyst at Collins AerospaceSenior Analyst at Collins Aerospace