Emma Klein
Charleston,United States
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, safety, and satisfaction and to promote long-term loyalty and memorable experiences. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Skillful in making personalized menu recommendations and managing closing and opening duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
MAYA
Charleston , SC
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stay informed about daily specials, new menu items, and ingredients to accurately describe food and drink items and answer guests' questions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Expo
MAYA
Charleston , SC
09.2024 - 04.2025
- Monitored ticket times to ensure food was coming out in a timely manner.
- Alerted kitchen staff of longer ticket times, and/or missing or wrong food items, to ensure guests received their correct order in a timely manner.
- Kept multiple dishes from multiple orders organized, so food orders didn't get mixed up.
- Communicated with front-of-house staff on where and when to run food to tables, as well as assisted in running the food.
- Kept watch on tickets with food allergies to ensure guests' safety.
- Cleaned up and garnished plates when needed to provide the best quality of food to guests.
Pet Sitter
Rover.com
Greenville , SC
05.2023 - 07.2023
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water, following instructions from pet owners.
- Gave animals proper attention to promote a secure environment in owner's absence.
Nanny
Private Family
Charleston, SC
11.2022 - 01.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties and organization.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Accompanied family on vacations to provide extra care for the children.
Retail Associate
BC Surf And Sport
Fort Lauderdale, FL
08.2021 - 08.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers in a warm, friendly manner.
- Helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Hostess
Sicilian Oven
Fort Lauderdale, FL
02.2019 - 03.2020
- Greeted customers warmly upon arrival and provided a friendly and helpful presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready and clean for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Kept watch of restaurant activity to determine seating sections and dining flow.
- Participated in side work such as cleaning, stocking food items, folding silverware, organization, etc.
- Helped fellow team members and other department wherever necessary to maintain organization and positive working relationships.
Education
High School Diploma -
Cardinal Gibbons High School
Fort Lauderdale, FL05.2022
Skills
- Cash register and POS operations
- ServSafe Alcohol Certified
- Food Delivery
- Table Setting
- Table resetting
- Supply Restocking
- Team member support
- Product promotion and upselling
- Store Opening and Closing
- Customer Assistance
- Scheduling flexibility
- Guest Engagement
- Menu memorization
- Professional Appearance
- Server training
Certification
- ServSafe Alcohol Certified
Languages
Spanish
Limited
Affiliations
In my free time I enjoy
- Painting, sketching, and photography
- Hanging out with friends and family
- Going to the gym, running, walking, and/or yoga
- Reading, writing, and studying to work towards my journalism degree
References
References available upon request.
Timeline
Expo
MAYA
09.2024 - 04.2025
Server
MAYA
09.2023 - Current
Pet Sitter
Rover.com
05.2023 - 07.2023
Nanny
Private Family
11.2022 - 01.2023
Retail Associate
BC Surf And Sport
08.2021 - 08.2022
Hostess
Sicilian Oven
02.2019 - 03.2020
- ServSafe Alcohol Certified
High School Diploma -
Cardinal Gibbons High School
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