Emma Kreiner
Bulverde,TX
Summary
Adaptable and dynamic front-of-house employee recognized for strong multitasking and professionalism. Experienced in managing high-volume guest interactions and ensuring compliance with health and safety standards. Utilize expertise to enhance team performance and guest satisfaction.
Overview
10
10
years of professional experience
Work History
FOH Team Member
Disney
Orlando, KY
08.2024 - 05.2025
- Provided exceptional guest service within high-volume guest numbers at Epcot and established a welcoming atmosphere for all customers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing situations, including guest requests.
- Monitored inventory levels and shortages.
- Maintained a clean, organized work area ensuring a safe and sanitary environment for all customers and staff.
- Handled my station's cash transactions accurately.
- Supported fellow team members during peak hours by assisting them with their prospective stocking responsibilities.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and Disney Epcot.
- Adapted to changes in daily operations as a result of unexpected volumes or staffing shortages.
- Participated in regular "up-to-date" training sessions.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Front of House Employee
Ay Chiwawa
Spring Branch, TX
04.2021 - 07.2022
- Greeted and assisted customers, ensuring a welcoming atmosphere and processed orders efficiently.
- Managed kitchen and "drive-thru" area cleanliness, adhering to health and safety standards.
- Trained new employees on front of house operations and customer service protocols.
- Handled high-pressure situations professionally, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Built rapport with regular customers by remembering names, preferences, or personal details to enhance their experience at Ay Chiwawa.
- Promoted an inclusive, respectful work environment by collaborating effectively with non-speaking English, diverse colleagues.
- Participated in all staff training sessions.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Community Service Volunteer
After Sunday Project
San Antonio, TX
06.2015 - 07.2019
- Assisted with VBS during summer months with snack/lunch times and as a group leader.
- Mentored junior volunteers, promoting skill development and enhancing team performance.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions (cleaning households and assisting with landscaping duties).
- Managed food, clothing drives that collected nutritious meals/warm clothing for those facing food insecurity within the community.
- Aided elderly, lower income residents with daily tasks, enhancing their quality of life and independence.
- Improved accessibility to nutritious food for low-income families by shopping and preparing meals.
- Cultivated and maintained relationships with After Sunday members.
Education
Bachelor of Science - Public Health
The University of Texas At San Antonio
San Antonio, TX08-2026
Skills
- Team Collaboration
- Training and Mentoring
- Allergy Awareness
- Health Code Compliance
- Sanitation Guidelines
- Multitasking
- Effective communication
- Professionalism
- Adaptability
Accomplishments
Disney Epcot College Program Cast Member of the Month (November 2024)
UTSA Dead Lift Competition First Place in Lightweight Division (2023)
Timeline
FOH Team Member
Disney
08.2024 - 05.2025
Front of House Employee
Ay Chiwawa
04.2021 - 07.2022
Community Service Volunteer
After Sunday Project
06.2015 - 07.2019
Bachelor of Science - Public Health
The University of Texas At San Antonio
Disney Epcot Cast Member of the Month (November 2024)
Disney College Program (2024-25)