Emma Krug
Goodland,IN
Summary
Experienced with customer service and problem solving. I ensure communication and satisfaction amongst all clientell, while also prioritizing building relationships with coworkers and customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Conrad Agency
09.2023 - Current
- Resolved customer inquiries efficiently through multiple carriers, heightening overall satisfaction.
- Processed changes and managed policies using company systems, ensuring accuracy in requests.
- Assisted in team members with efficient practices and customer service protocols.
- Collaborated with teams to address complex customer issues effectively.
Substitute Teacher
South Newton Junior Senior High School
02.2023 - 09.2023
- Implemented lesson plans to support learning needs and maintain classroom engagement.
- Managed classroom behavior using effective strategies, while providing a positive learning environment.
- Aided educators in developing individualized support strategies for students requiring additional assistance.
Pool Manager
Kentland Blue Devil Lagoon
05.2021 - 07.2023
- Supervised daily operations of pool facility, ensuring safety and compliance with health regulations.
- Trained and mentored lifeguard staff, enhancing team performance and service quality.
- Developed and implemented maintenance schedules for pool equipment, improving operational efficiency.
- Managed inventory of pool supplies
- Prioritized creating a safe and healthy work environment to better aid the employees as well as customers
Education
High School Diploma -
South Newton School Corporation
KentlandSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Scheduling
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
The Conrad Agency
09.2023 - Current
Substitute Teacher
South Newton Junior Senior High School
02.2023 - 09.2023
Pool Manager
Kentland Blue Devil Lagoon
05.2021 - 07.2023
High School Diploma -
South Newton School Corporation