Emma Larson
Rome City,IN
Summary
Experienced Catering Server with history of providing top-notch customer service in high-volume event environments. Skilled at managing and executing a variety of event types, from corporate meetings to large weddings, ensuring all guests are served efficiently and courteously. Strong ability to multi-task and maintain professionalism under pressure, contributing to memorable and successful events. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Server
Ritz Charles
Carmel, Indiana
05.2024 - Current
- Prepared and served food items to guests in a timely manner.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
Server
Wingstop
Muncie, Indiana
03.2023 - Current
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Social Chair
Alpha Chi Omega at Ball State University
Muncie, IN
08.2022 - Current
- Provided leadership in developing, monitoring and evaluating policies and procedures related to organizational operations.
- Organized and coordinated all aspects of events, including venue selection, catering, decorations, entertainment and promotional activities.
- Collaborated with other chapters within the Greek organization to maximize success of events.
- Managed event budgets, ensuring all events were delivered within financial constraints.
Vice President of Facility Operations
Alpha Chi Omega at Ball State University
Muncie, IN
11.2022 - 11.2023
- Organized and reserved rooms on campus for sorority-related activities.
- Had access to our official storage unit, organizing and ensuring that everything was accounted for.
ClickList Associate
Kroger
Roanoke, VA
04.2020 - 02.2021
- Greeted customers upon arrival and provided assistance with their ClickList orders.
- Processed online orders by retrieving items from storage area and packing them into bags according to grocery list.
- Provided excellent customer service by responding to inquiries in a timely manner via phone or email.
- Troubleshot technical issues related to online ordering process and resolved customer complaints quickly and effectively.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Bachelor of Science -
Ball State University
Muncie, IN05-2025
High School Diploma -
Cave Spring High School
Roanoke, VA05-2021
Some College (No Degree) -
Virginia Western Community College
Roanoke, VASkills
- Tray passing
- Event Setup
- Food allergy understanding (I would use knowledge)
- Exceptional customer service
- Delivering food
- Beverage Service
- POS operation
- Strong Work Ethic
- Positive and professional
- Activity and Event Planning
- Time Management
- Dependable and Responsible
- Social Perceptiveness
- Calm Under Pressure
Certification
- Alcohol Server Certification - ServSafe Alcohol.
- First Aid, CPR, AED Certification - American Red Cross.
Timeline
Catering Server
Ritz Charles
05.2024 - Current
Server
Wingstop
03.2023 - Current
Vice President of Facility Operations
Alpha Chi Omega at Ball State University
11.2022 - 11.2023
Social Chair
Alpha Chi Omega at Ball State University
08.2022 - Current
ClickList Associate
Kroger
04.2020 - 02.2021
Bachelor of Science -
Ball State University
High School Diploma -
Cave Spring High School
Some College (No Degree) -
Virginia Western Community College
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