EMMA LAURITSEN
Waukee
Summary
Outgoing/hardworking grocery/customer service clerk with 5+ years of experience in fast-pasted, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Hy-Vee
03.2018 - Current
- Started out working as a checker at one of the busiest Hy-vee grocery stores in Waukee, IA and in Ames, IA. Then transferred to customer service.
- Operated cash registers, scanners and payments with POS systems or cash registers. Established and managed objectives for team production and customer service.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Worked with co-workers as a team to ensure customer satisfaction.
- Reported to work when scheduled and on time.
- Have handled difficult customers in calm professional ways over in person and over phone.
Education
Associate of Arts -
Des Moines Area Community College
05.2020
Skills
- Friendly, Positive Attitude
- Consistent reliability in tasks
- Cash Register Operations
- Customer Service
- Interpersonal communication
Timeline
Customer Service Cashier
Hy-Vee
03.2018 - Current
Associate of Arts -
Des Moines Area Community College
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