Emma Leclair
Bloomington,IL
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach. Strives for high productivity and efficient task completion. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
4
4
years of professional experience
Work History
Shift Leader/Driver
Marcos Pizza
Bloomington, IL
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted general manager with operations game plan and company initiatives implementation.
Online Grocery Pickup Services
Walmart
05.2022 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Consistently met deadlines and quality goals for accuracy and timeliness
- Additional experience with zoning and stocking shelves
- Customer service experience.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Housekeeping Aide
Evenglow Senior Living
Pontiac, IL
06.2021 - 01.2022
- Cleaned floors with sweeping, dusting, damp or wet mopping
- Assisted patients and met any needs/helped any way I could
- Removed dirt, dust, grease and from surfaces using proper solutions
- Adhered to optimal standards for cleanliness, appearance and service
- Laundry services, including folding, putting away, etc.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Assisted guests with any special requests related to housekeeping services.
- Followed specific cleaning instructions provided by supervisors.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Dusted furniture, fixtures and other surfaces.
Education
Bloomington High School
Bloomington, ILSkills
- Customer Experience
- Personal Shopping
- Flexible Schedule
- Safety processes and procedures
- Cash Handling
- Problem-Solving
- Sales and Upselling
- Quality Inspections
- Positive Attitude
- Motivational Leadership
Timeline
Shift Leader/Driver
Marcos Pizza
05.2023 - Current
Online Grocery Pickup Services
Walmart
05.2022 - 12.2022
Housekeeping Aide
Evenglow Senior Living
06.2021 - 01.2022
Bloomington High School