Emma Lee
Salem
Summary
Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively unsupervised and quickly mastering new skills.
Experienced in fast paced environments and adaptable to last minute changes. Thrives under pressure and consistently maintains excellent work quality.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Assistant
Marr Bros
Monmouth
12.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed phone calls and directed inquiries to appropriate personnel.
- Scheduled deliveries.
- Processed payments from customers using credit cards.
- Organized and filed documents
Manager
Padingtons
Salem
12.2019 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Evaluated employee performance and provided constructive feedback.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained team members in order to improve their job performance.
- Oversaw daily operations to ensure adherence to company policies.
Education
Business
Chemeketa Community College
Salem, OR 09.2020 - 05.2023
Skills
- Customer service
- Office assistant
- Document organization
- Payment processing
- Phone etiquette
- Time management
- Conflict resolution
- Employee training
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- File organization
Timeline
Front Office Assistant
Marr Bros
12.2025 - Current
Business
Chemeketa Community College
09.2020 - 05.2023
Manager
Padingtons
12.2019 - Current