Emma Lobash
State College,Pennsylvania
Summary
Objective: To obtain a laboratory, hospital, or public health related internship for summer of 2024.
Personable and hard working student with a diverse work and educational background. Capable of adapting to fast paced and high stress environments. Enjoys leadership roles, and is also capable of working individually or with a team. Very organized and can manage time wisely. Has taken sixteen or more credits each semester along with two or more clubs and consistent volunteer work as a track coach. Future goal is to become a pediatric oncologist. Always eager to learn more about science and the medical world.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Learning Assistant, Nutrition 100
Penn State
09.2023 - Current
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Graded student papers and assignments
- Communicated with instructors
Customer Service
Lowes
06.2023 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Hostess
Opus 9 Steakhouse
06.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Starbucks Barista
Harris Teeter
03.2020 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Nutrition
Penn State University
State College, PA05.2025
High School Diploma -
Walsingham Academy
Williamsburg, VA06.2022
Skills
- Proficient in Excel within laboratory setting
- Effective communicator
- Able to work in fast paced, high stress environments
- Learning Techniques
- Teacher Education
- Educational Strategies
- Individualized Lesson Plans
Certification
- First Aid/CPR Certified
Timeline
Learning Assistant, Nutrition 100
Penn State
09.2023 - Current
Customer Service
Lowes
06.2023 - Current
Hostess
Opus 9 Steakhouse
06.2022 - 08.2022
Starbucks Barista
Harris Teeter
03.2020 - 07.2022
Bachelor of Science - Nutrition
Penn State University
High School Diploma -
Walsingham Academy
- First Aid/CPR Certified