Emma Lohr
Grand Rapids
Summary
Motivated and people-focused professional with strong customer service experience and excellent communication skills. Known for building rapport quickly, resolving concerns, and creating positive experiences in fast-paced environments. Brings adaptability, confidence, and a strong work ethic. Well-suited for roles in supply chain and marketing that require relationship building, problem solving, and a willingness to learn.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Event Staff & Bartender
Quail Ridge Golf Course
Ada
04.2023 - Current
- Delivered high-volume customer service during events of varying sizes.
- Built rapport with guests by understanding preferences and ensuring needs were met.
- Assisted customers with drink selections and event-related questions.
- Resolved customer concerns quickly and professionally.
- Managed multiple responsibilities in a fast-paced environment.
Pro Shop Attendant
Quail Ridge Golf Course
Ada
04.2022 - 10.2022
- Assisted customers with merchandise selection and golf course services.
- Organized merchandise displays to improve visibility and engagement.
- Handled customer issues and escalated concerns when needed.
- Supported daily operations, including tee sheet coordination and cash handling.
- Provided friendly, knowledgeable service that contributed to repeat business.
Education
BBA - Supply Chain Management And Marketing
Grand Valley State University
Allendale, MI12-2025
Skills
- Customer Service
- Relationship Building
- Active Listening
- Conflict Resolution
- Needs Identification
- Communication
- Adaptability
- Time Management
- Multitasking
- Team Collaboration
- SAP (academic exposure)
- Basic Data Analysis
- Introductory AI Tools
- Excel Experience
Certification
AI for Everyone - DeepLearning.AI - Issued November 2025
Timeline
Event Staff & Bartender
Quail Ridge Golf Course
04.2023 - Current
Pro Shop Attendant
Quail Ridge Golf Course
04.2022 - 10.2022
BBA - Supply Chain Management And Marketing
Grand Valley State University