Emma Lopez
Coral Springs,FL
Summary
Efficient and detail-oriented professional with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at completing projects with minimal supervision, offering exceptional communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Member Services Insurance Agent
Team Focus Insurance Group
05.2022 - 09.2023
- Review and research document validity with plan eligibility rules.
- Maintained files, records and chronologies of entry activities.
- Reviewed and updated client correspondence paperwork and database information to maintain accurate records.
- Collaborated with internal departments to obtain business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Corrected data entry errors to prevent duplication or data degradation.
- Monitored and reported on process performance to verify compliance with established standards.
Administrative Assistant
STATE OF FLORIDA - BROWARD COURT REPORTING
09.2021 - 03.2022
- Located privately held court hearings for judges, state attorney's office, and the public defenders office.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Development and maintenance of systems and procedures for incoming payments and order process.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Prepared drafts of forms, letters and agreements for legal staff use.
Bilingual Customer Service Specialist
HUMANA INC
01.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Billing Specialist
TAX ID SERVICES
10.2016 - 01.2018
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided excellent customer service, developing and maintaining client relationships.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Updated documentation, reports and spreadsheets with financial information.
- Entered details into accounts and tracked payments.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
- Time Management
- Microsoft Office
- Attention to Detail
- Critical Thinking
- Document Review
- Dependable
- Customer Service
- Multitasking and Organizing
- Identifying Errors
- Multitask
Languages
Spanish
Native or Bilingual
Timeline
Member Services Insurance Agent
Team Focus Insurance Group
05.2022 - 09.2023
Administrative Assistant
STATE OF FLORIDA - BROWARD COURT REPORTING
09.2021 - 03.2022
Bilingual Customer Service Specialist
HUMANA INC
01.2018 - 07.2021
Billing Specialist
TAX ID SERVICES
10.2016 - 01.2018
High School Diploma -
Coconut Creek High School
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