Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamani Smith

Fort Edward,NY

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Agent Team Member

Paula Traina State Farm
Queensbury, NY
10.2023 - Current
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.

Operational Manager

Skyzone Queensbury
Queensbury, NY
07.2017 - 10.2023
  • Managed the daily operations of a team of 50 employees.
  • Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
  • Organized workflow by assigning responsibilities to departments and teams and individuals.
  • Developed strategies to improve customer service, quality assurance systems, and business processes.
  • Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
  • Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
  • Provided leadership support during times of change or crisis management situations.
  • Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.

Education

Associate of Business Administration - Business Administration

Suny Adirondack
Queensbury, NY
05-2021

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Leadership
  • Computer Literacy
  • Time Management
  • Attention to Detail
  • Active Listening

Certification

  • Property and Casualty License - NY.VT and PA Department of Insurance.
  • Life and Health Insurance License - NY,VT and PA Department of Insurance.

Timeline

Insurance Agent Team Member

Paula Traina State Farm
10.2023 - Current

Operational Manager

Skyzone Queensbury
07.2017 - 10.2023

Associate of Business Administration - Business Administration

Suny Adirondack

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Kamani Smith