Emma Lumidao
Manteca ,CA
Summary
Administrative assistant with over 17 years of experience in corporate and nonprofit sectors. Proven ability to provide reliable support and maintain organized office operations. Expertise in managing schedules, coordinating meetings, and streamlining administrative processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
Bass Pro Shops
Manteca, California
08.2025 - Current
- Ensured efficient transaction processing at POS system, delivering superior customer service.
Created welcoming environment through warm greetings and customer engagement.
Maintained checkout area cleanliness while handling merchandise responsibly.
Addressed minor issues promptly and clarified store programs for customers.
Advanced loyalty programs to elevate overall shopping experience.
School Site Assistant
Manteca Unified School District
Manteca
02.2025 - 12.2025
- Monitor student conduct on campus, enforcing rules and regulations to ensure a safe environment.
• Assist in keeping the school area clean and orderly by picking up litter and reporting safety hazards. - Support students with various needs related to school activities, contributing to a positive school experience
- Provided support during school events, ensuring all logistics were in place.
- Assisted teachers with classroom when needed
Community Leasing Specialist
The Village at Camp Parks Military Base
Dublin
05.2019 - 09.2020
- Coordinated military requests with management team to ensure compliance and efficiency.
- Executed all leasing functions, including timely showings of vacant units and lease renewals.
- Reviewed lease agreements to maintain regulatory standards and protect company interests.
- Qualified applicants in accordance with government compliance requirements for leasing.
- Conducted data analysis to identify trends in leasing and improve operational strategies.
- Managed account relationships to enhance client satisfaction and retention.
- Streamlined processes related to leasing activities to improve overall efficiency.
- Collaborated with cross-functional teams to address leasing challenges and optimize workflows.
Leasing Specialist
Stoneridge Apartment Homes
Pleasanton, California
02.2017 - 05.2019
- Conducted apartment tours for prospective residents and addressed concerns efficiently.
- Collaborated with maintenance staff to address resident concerns promptly.
- Managed lease documentation, ensuring compliance with company policies.
- Maintained accurate records of tenant applications and lease agreements.
- Collaborated with maintenance staff to resolve resident concerns promptly.
- Facilitated communication between residents and management regarding community events.
- Inspected common areas regularly to ensure cleanliness and organization.
Fraud Department
Zazzle.com
Redwood City, California
02.2008 - 08.2016
- Contacted customers to discuss fraudulent and reimbursement status, ensuring timely account resolution.
- Updated customer accounts and information daily to maintain accurate records.
- Created spreadsheets to track daily cancellations and suspended accounts.
- Disputed chargebacks to protect company interests and minimize financial losses.
Flexible Data Capture/Ground Package Handler
United Partial Service (UPS)
SAN JOSE, CA
04.2001 - 01.2008
- Validated purchase orders, confirming quantity, packaging type, and suppliers through data entry.
- Processed and scanned bar codes on incoming packages to ensure customer assurance.
- Handled packages weighing between 5 pounds and 105 pounds while performing light filing for international high-value items.
- Loaded and unloaded packages from delivery trucks and conveyor belts efficiently.
- Sorted packages by size, weight, and destination to optimize handling processes.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06-2002
Skills
- Cash handling and data entry
- Scheduling and record keeping
- Time management and project planning
- Microsoft Office
- Entrada
- Yardi
- Yardi software knowledge
- Property marketing strategies
- Project management
- Customer relationship management
- Data analysis techniques
- Sales strategy development
- Problem solving skills
- Team collaboration abilities
- Fair housing regulations knowledge
- Computer literacy
Languages
Spanish
Full Professional
Certification
FIRST AID CPR AED
Accomplishments
CAMP PARKS RESERVE FORCES TRAINING AREA RCI WINS CRYSTAL AWARD FOR CUSTOMER SATISFACTION
https://www.dvidshub.net/news/369155/parks-reserve-forces-training-area-rci-wins-crystal-award-customer-satisfaction
https://www.dvidshub.net/news/369155/parks-reserve-forces-training-area-rci-wins-crystal-award-customer-satisfaction
References
References available upon request.
Timeline
Cashier
Bass Pro Shops
08.2025 - Current
School Site Assistant
Manteca Unified School District
02.2025 - 12.2025
Community Leasing Specialist
The Village at Camp Parks Military Base
05.2019 - 09.2020
Leasing Specialist
Stoneridge Apartment Homes
02.2017 - 05.2019
Fraud Department
Zazzle.com
02.2008 - 08.2016
Flexible Data Capture/Ground Package Handler
United Partial Service (UPS)
04.2001 - 01.2008
High School Diploma -
Silver Creek High School