Emma Malchow
Aberdeen,SD
Summary
I have developed management skills in collaborative and fast-paced environments, focusing on team leadership and operational strategies. I am seeking to transition into new fields where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager
Novel Ideas
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Educational Assistant
Aberdeen School District
08.2023 - 05.2024
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Hairstylist
Myself
09.2021 - 08.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
High School Diploma -
Aberdeen Central High School
Aberdeen, SDAssociate of Science - Early Childhood Education
Northern State University
Aberdeen, SD05-2027
Cosmetology - Cosmetology
Stewart Cosmetology School
Sioux Falls, SD07-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Customer relationship management (CRM)
- Shift scheduling
Timeline
Manager
Novel Ideas
10.2024 - Current
Educational Assistant
Aberdeen School District
08.2023 - 05.2024
Hairstylist
Myself
09.2021 - 08.2023
High School Diploma -
Aberdeen Central High School
Associate of Science - Early Childhood Education
Northern State University
Cosmetology - Cosmetology
Stewart Cosmetology School
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