Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies
Additional Information
Languages
Timeline
Hi, I’m

Emma Martens

Frisco,TX

Summary

Welcoming and outgoing representative adept at customer service, team management, handling customer complaints, store organization, and marketing. Committed to ensuring each customer receives outstanding service by providing high-energy, friendly, and helpful support. Areas of expertise include sales promotion and problem solving.

Overview

1
year of professional experience

Work History

Hobby Lobby

Customer Service Manager and Cashier
08.2020 - 05.2021

Job overview

  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and efficiently answered store phone calls.
  • Held responsibility to memorize store zone locations, individual products in each area, and weekly memorization of new discounts for all store departments, specific brands, and items.
  • Organized high-functioning team building between cashiers and other workers.
  • Oversaw orientation and skills training for new employees.
  • Recorded reports of transactions and greeted customers when entering and leaving establishment.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Completed and mandated monthly written exams regarding store codes and policies for all employees.
  • Performed inventory checking and restocking of merchandise.
  • Maintained cleanliness and organization of all go-backs and zoning before store locking.
  • Set up new product tables and designed seasonal displays.

Education

Liberty University
Lynchburg

Bachelor of Science from Engineering
05.2025

Skills

  • Team Building Organization
  • Advising and Coaching
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Cash Register Operation and Till Counting
  • Sales and Promotions
  • Refund Handling
  • Telephone Reception
  • Retail Merchandising
  • Stocking and Replenishing
  • Rapid Learning
  • Effective Marketing

Accomplishments

FACS Annual Fashion Show Lead Hairdresser and Makeup Artist, 2023

I worked as the head hairdresser and makeup artist for Award-Winning Designer Caleb Hibbs's line as well as assisting other designers with their models in the FACS fashion show.

FACS Annual Fashion Show Runway Model, 2022

Following the modeling casting of over four hundred participants, I was chosen as one of the twenty finalists to represent Designer Elle-Annalise Bean in the FACS catwalk.

Engineering Product Design Winner, 2021

After a semester-long project creating and designing an innovative new product, the final invention, a tool that ties the Palomar knot on a fishing line, was proposed to Liberty University's administration, alumni, deans of engineering, business, and entrepreneurship, and residential students. The concept won the competition and judges selected the product to patent and produce.

Student Leadership Institute Member and Chosen Spokesperson Winner, 2020

Three-year constituent of the Student Leadership Institute, presenting arguments regarding the SLI's chosen topic for the year in an annual verbal address. Voted as the winning presentation, my group decided to donate the winning check to Jaco Booyens for his work and ministry in human trafficking.

Published Testimony in a Book by Teen Challenge, 2019

After speaking before several churches, conferences, and group studies, head executives of Teen Challenge asked me to write my testimony for publication in Changed Lives Vol. 4.

Hobbies

Musically, I have performed in piano recitals and competitions for fourteen years as well as undertaken annual theory exams. I continue to enjoy playing piano, guitar, and ukulele daily. As an artist, I paint in watercolor, acrylic, oil, and gauche alongside pencil, charcoal, and ink drawing. Inspired by trips throughout Europe, one of my lifelong goals is mastering watercolor to fresco one of the ceilings in my future home. Since elementary, I have always had an insatiable passion for reading and seek to learn new information about the world around me constantly. I love fashion, working as a makeup artist and hairdresser for weddings and other events. Regarding athletics, I am a tennis player, long-distance runner, passionate yogi, and avid boxer.

Additional Information

Dual Citizenship

I am both a Canadian and American citizen.

Childcare and Home Oversight

For over ten years, I have worked as a licensed American Red Cross babysitter and nanny. I also clean and manage homes for traveling families.

Freelance Work

I am an Etsy seller producing bracelets, necklaces, rings, and other jewelry. I also design art for RedBubble.

Future Certifications

I am pursuing a cosmetology and beautician license to perform eyelash extensions, nail services, and hair services.

Languages

Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Customer Service Manager and Cashier

Hobby Lobby
08.2020 - 05.2021

Liberty University

Bachelor of Science from Engineering
Emma Martens