EMMA MARTINEZ
Acworth,GA
Summary
Recent Public Relations graduate with 4 years in the client service industry, managing and maintaining relations with clients and teams through strategy and communication. Key strengths include building compelling messages across a variety of formats, presenting positive business representation, and creating strong relations through exceptional service. Consistently recognized for adapting to fast paced and multi-faceted environments, and unique interpersonal skills with clients and teams, including sales floor experiences, personal consultations, and operational expertise. Passionate about organizational reputation through client connections and achieving business goals through creative and professional strategies.
Overview
3
3
years of professional experience
Work History
Beauty Lead Advisor
SEPHORA AT KOHL'S
Woodstock, GA
07.2026 - Current
As a Sephora Beauty Lead Advisor, I am responsible for maintaining Sephora standards through my leadership of Beauty Advisors.
- Provide mentoring and coaching to Beauty Advisors, helping shape attitudes and behaviors that benefit Sephora clients.
- Monitor performance metrics through the Sephora Beauty Insider Program, Kohl's Rewards, and the Kohl's Credit Card.
- Motivate the team to meet and exceed company expectations, tailoring communications with each Beauty Advisor to learn of opportunities.
- Responsible for merchandise and brand updates, and operational processes that create a client-friendly space.
- Extensive knowledge and passion of the beauty space, products and trends, creating client retention and sales growth.
Beauty Advisor
SEPHORA AT KOHL'S
Acworth, USA
04.2024 - 07.2026
As a Sephora Beauty Advisor, I was responsible for cultivating and maintaining a professional, positive atmosphere for clients and my team.
- Alongside point of sale proficiency and client service, I drove loyalty and sales through the Sephora Beauty Insider Program and Kohl's Rewards.
- Provided education of products carried by the company, requiring extensive knowledge of beauty trends and client needs.
- Responsible for client shade matching, beauty consultations, and store cleaning and prepping.
- Maintained and exceeded all company metrics throughout employment.
Brand Ambassador
AERIE BY AMERICAN EAGLE
Kennesaw, USA
05.2023 - 01.2026
As an Aerie Brand Ambassador, I was responsible for providing a fun and professional atmosphere that represented Aerie's core brand values.
- Day-to-day tasks included maintaining store presentation and aesthetics, and providing detailed product consultations for clients, focused on intimate fittings.
- Drove sales and loyalty through the AEO RealRewards Program and the RealRewards Credit Card.
- Recognized through the BFF
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GASkills
- Client Service
- Team Leadership
- Visual Merchandising
- Team Building and Collaboration
- Data Analysis
- Consulting
- Sales Expertise
- Market Research
- Product Education and Demonstration
- Crisis Management
- Public Speaking
- Organization and Multitasking
- Loyalty Management
Timeline
Beauty Lead Advisor
SEPHORA AT KOHL'S
07.2026 - Current
Beauty Advisor
SEPHORA AT KOHL'S
04.2024 - 07.2026
Brand Ambassador
AERIE BY AMERICAN EAGLE
05.2023 - 01.2026
Bachelor of Science - Public Relations
Kennesaw State University