Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Emma McLaughlin

Lebanon,Maine

Summary

Hardworking and quick learner with a strong background in customer service. Proven leadership abilities in team collaboration and effective problem-solving. Consistently maintained high cleaning standards while improving guest experiences. Skilled in multitasking and thriving in fast-paced environments, ensuring smooth operations and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress/Bartender

Paddy's American Grille
Portsmouth, New Hampshire
07.2024 - Current
  • Delivered exceptional customer service while maintaining composure in fast-paced settings.
  • Ensured accuracy in processing payments, providing change, and printing receipts.
  • Maintained cleanliness and organization of tables and dining areas.
  • Cultivated positive relationships with regular customers through engaging conversations.
  • Executed consistent multitasking to uphold service standards without errors.
  • Restocked bar supplies and managed inventory efficiently.

Structural Welder

Perro Welding Services
Lebanon, Maine
06.2021 - 06.2024
  • Collaborated with team members to complete projects efficiently.
  • Analyzed issues daily, and solved problems to continue making progress.
  • Adhered strictly to OSHA safety guidelines while performing duties related to structural steel welding.
  • Installed metal frames, columns, beams, stairs, handrails. as per drawings.
  • Fabricated structural steel components using MIG and stick welding techniques.
  • Interpreted blueprints and technical drawings to ensure accurate assembly.
  • Performed grinding and sanding of welded surfaces.

Front Desk Receptionist

Dixons Campground
Cape Neddick, Maine
07.2019 - 09.2020
  • Greeted and welcomed guests upon arrival at the campground.
  • Scheduled reservations using campground management software efficiently.
  • Managed phone calls and inquiries with professionalism and courtesy.
  • Provided information about amenities and local attractions to visitors.
  • Assisted guests with check-in and check-out procedures smoothly.
  • Maintained cleanliness and organization of the front desk area consistently.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

Noble High School
North Berwick, ME
06-2021

Some College (No Degree) - Business Assosiates

Southern Maine Community College
South Portland, ME

Skills

  • Customer service
  • Payment processing
  • Reservation management
  • Cleaning standards
  • Team collaboration
  • Natural leader
  • Problem solving
  • Time management

Affiliations

  • I enjoy playing on multiple adult recreation sports teams

Accomplishments

  • Captain of track and soccer team in high school
  • Graduated part of national honors society
  • Received school spirit award

Timeline

Waitress/Bartender

Paddy's American Grille
07.2024 - Current

Structural Welder

Perro Welding Services
06.2021 - 06.2024

Front Desk Receptionist

Dixons Campground
07.2019 - 09.2020

High School Diploma -

Noble High School

Some College (No Degree) - Business Assosiates

Southern Maine Community College