Emma McVey
Brighton,TN
Summary
Aspiring pilot with a strong background in customer service and community engagement. Combines flight school training with hands-on experience assisting the homeless, demonstrating leadership, composure, and empathy under pressure. Committed to bringing safety, discipline, and teamwork to a flight cadet academy environment.
- Currently enrolled at First Team Pilot Training in Somerville, TN.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Pink Flamingo Catering
07.2025 - Current
- Provided exceptional customer service, resolving issues quickly to maintain high satisfaction rates.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Engaged with customers, providing recommendations to enhance their overall experience.
Server
Huey's Restaurant
01.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Supported team members during peak hours by efficiently managing multiple tables and orders.
- Processed transactions accurately using point-of-sale systems to streamline payment procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing environments, demonstrating flexibility during busy shifts and events.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress Trainer
Buffalo Wild Wings
11.2020 - 04.2023
- Trained new waitstaff on menu items and service standards to ensure consistency.
- Developed training materials that enhanced onboarding processes for new hires.
- Conducted performance evaluations to identify areas for improvement in service delivery.
- Collaborated with management to refine training programs based on staff feedback and operational needs.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Commercial Aviation
Liberty University
Lynchburg, VA12-2026
Associate of Science - General Studies
Dyersburg State Community College
Dyersburg, TN05-2024
Skills
- Customer service
- Team leadership
- Conflict resolution
- Training and development
- Workflow optimization
- Communication skills
- Multitasking capabilities
- Self-discipline
- Team motivation
Accomplishments
- Recently received my private pilot license, currently working towards my instrument rating.
- A consistent principles list and honor roll student.
Certification
- Private pilot license
- First-class medical
Languages
English
Full Professional
Timeline
Bartender
Pink Flamingo Catering
07.2025 - Current
Server
Huey's Restaurant
01.2024 - Current
Waitress Trainer
Buffalo Wild Wings
11.2020 - 04.2023
Bachelor of Science - Commercial Aviation
Liberty University
Associate of Science - General Studies
Dyersburg State Community College