Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Emma McVey

Emma McVey

Brighton,TN

Summary

Aspiring pilot with a strong background in customer service and community engagement. Combines flight school training with hands-on experience assisting the homeless, demonstrating leadership, composure, and empathy under pressure. Committed to bringing safety, discipline, and teamwork to a flight cadet academy environment.


- Currently enrolled at First Team Pilot Training in Somerville, TN.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Pink Flamingo Catering
07.2025 - Current
  • Provided exceptional customer service, resolving issues quickly to maintain high satisfaction rates.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Engaged with customers, providing recommendations to enhance their overall experience.

Server

Huey's Restaurant
01.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Supported team members during peak hours by efficiently managing multiple tables and orders.
  • Processed transactions accurately using point-of-sale systems to streamline payment procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adapted quickly to changing environments, demonstrating flexibility during busy shifts and events.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Waitress Trainer

Buffalo Wild Wings
11.2020 - 04.2023
  • Trained new waitstaff on menu items and service standards to ensure consistency.
  • Developed training materials that enhanced onboarding processes for new hires.
  • Conducted performance evaluations to identify areas for improvement in service delivery.
  • Collaborated with management to refine training programs based on staff feedback and operational needs.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Science - Commercial Aviation

Liberty University
Lynchburg, VA
12-2026

Associate of Science - General Studies

Dyersburg State Community College
Dyersburg, TN
05-2024

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Training and development
  • Workflow optimization
  • Communication skills
  • Multitasking capabilities
  • Self-discipline
  • Team motivation

Accomplishments

  • Recently received my private pilot license, currently working towards my instrument rating.
  • A consistent principles list and honor roll student.

Certification

- Private pilot license

- First-class medical


Languages

English
Full Professional

Timeline

Bartender

Pink Flamingo Catering
07.2025 - Current

Server

Huey's Restaurant
01.2024 - Current

Waitress Trainer

Buffalo Wild Wings
11.2020 - 04.2023

Bachelor of Science - Commercial Aviation

Liberty University

Associate of Science - General Studies

Dyersburg State Community College