Emma Meza
Las Vegas,NV
Summary
Customer-focused professional skilled in enhancing client satisfaction through effective problem-solving and relationship building. Experienced in managing priorities, ensuring order accuracy, and collaborating with teams to achieve goals. Adaptable to changing environments, dedicated to providing comprehensive support and contributing to team success.
Overview
3
3
years of professional experience
Work History
Personal Digital Shopper
Walmart
07.2024 - Current
- Assisted customers in navigating online shopping platforms to enhance user experience.
- Resolved digital shopping inquiries, contributing to increased customer satisfaction.
- Processed orders efficiently, ensuring accurate fulfillment of customer requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided support in troubleshooting technical issues related to digital shopping tools.
- Examined customer feedback to pinpoint enhancements for improved digital shopping experience.
- Worked with cross-functional teams to refine product listings and ensure inventory accuracy.
- Trained new team members on best practices for online customer service interactions.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Guest Experience Leader
McDonald's
10.2023 - 07.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Trained team members in operational procedures and customer engagement to enhance service quality.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Collaborated with management to create promotional strategies that attracted more guests.
- Maintained knowledge of menu items to provide accurate information and recommendations to guests.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Monitored restaurant cleanliness and adherence to health standards consistently.
- Built relationships with repeat guests to foster loyalty and encourage return visits.
- Fostered a welcoming environment by greeting guests warmly and offering assistance. by greeting arriving guests and offering personalized assistance.
Crew Member
McDonald's
09.2023 - 10.2023
- Operated point-of-sale system to ensure accurate and timely processing of customer transactions.
- Prepared food items according to standardized recipes and safety guidelines.
- Collaborated with team members to ensure timely and accurate completion of customer orders.
- Provided support in various service areas to enhance customer experience.
- Maintained cleanliness and organization of workstations and dining areas to uphold restaurant standards.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Adhered to health and safety regulations consistently throughout daily operations.
Education
High School Diploma - General Studies
Centennial High School
Las Vegas, NVSkills
E-commerce Operations
Order Accuracy & Processing
Customer Service
Cash handling
Team Collaboration
Problem-Solving
Attention to Detail
Verbal and Written Communication
Customer relations
Relationship Building
Languages
- English
- Spanish
Timeline
Personal Digital Shopper
Walmart
07.2024 - Current
Guest Experience Leader
McDonald's
10.2023 - 07.2024
Crew Member
McDonald's
09.2023 - 10.2023
High School Diploma - General Studies
Centennial High School