Emma Miller
Indianapolis,IN
Summary
Dependable and successful in providing high-quality service to clients. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with clients, staff, and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wedding Coordinator
Royal Weddings And Events
01.2023 - Current
- Oversaw setup and breakdown of wedding decorations and supplies.
- Established and managed communications with vendors, confirming service and supply delivery.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Collaborated with bridal couple to achieve expectations and vision for wedding and reception.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
Server
Lincoln Square Pancake House
08.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Server
The Roost
07.2016 - 07.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correcting bills, payment processing, and cash management practices.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
Receptionist
The Skyline Club
07.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly. Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of General Studies -
IUPUI
Indianapolis, IN05.2022
Skills
- Hospitality Service Expertise
- Cool Under Pressure
- Anticipate Guest Needs
- Provide Quality Patron Experiences
- Cultivate Guest Satisfaction
- Warm and Friendly
- Good at Multitasking
Accomplishments
Successfully participated in planning an event with 15 other students in the Event Management program for the IUPUI School of Health and Human Sciences. My group focused on Attendee Management: creating the RSVP program, regularly checking the numbers and notifying our clients, checking attendees in at event, and developing a post event survey.
Certification
Event Design Collective Young Professional Certification
Timeline
Wedding Coordinator
Royal Weddings And Events
01.2023 - Current
Server
Lincoln Square Pancake House
08.2019 - Current
Receptionist
The Skyline Club
07.2018 - 02.2019
Server
The Roost
07.2016 - 07.2019
Bachelor of General Studies -
IUPUI
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