Summary
Overview
Work History
Education
Skills
Training
Volunteer Work
Timeline
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Emma Montgomery

Lake Saint Louis,MO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, as well as a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

3
3
years of professional experience

Work History

Key Holder

GameStop
01.2024 - Current
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Successfully drove new product lines to increase annual profits by 10%.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Sales Associate

H&M
04.2022 - 11.2023
  • Helped customers locate products, checked store system for merchandise at other sites.
  • Maintained calm demeanor as well as professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about products and services, helped locate merchandise, promoted key items.
  • Enhanced team productivity by fostering an positive work environment, provided support to colleagues as needed.

Hostess

Sauce On The Side
06.2021 - 04.2022
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

High School Diploma -

Emil E. Holt Sr. High School
Wentzville, MO
05.2022

Skills

  • Workplace Safety
  • Resource Planning
  • Computer literate
  • Team member development
  • Cash Handling
  • Good communication skills
  • Daily Reporting
  • Goal Setting and Achievement
  • Customer Service
  • Orientation and training
  • Leadership Development
  • Store maintenance

Training

  • Active Shooter
  • Sexual Harassment
  • Cash Handling
  • Team Building

Volunteer Work

  • Volunteered at a senior citizens home, helping residents, especially those who struggled with loneliness.
  • Volunteered at a fire house, helping clean firetrucks.
  • Volunteer work at a humane society, reading books to young animals and taking dogs out for walks.

Timeline

Key Holder

GameStop
01.2024 - Current

Sales Associate

H&M
04.2022 - 11.2023

Hostess

Sauce On The Side
06.2021 - 04.2022

High School Diploma -

Emil E. Holt Sr. High School

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Emma Montgomery