Emma Morris
I have been working with Harris Crab House in my hometown starting as a hostess and eventually was trained on how to food run and bus so I can be helpful everywhere when needed. During the summers I have worked 40 hour weeks with 11 hour shifts. The servers and managers have always counted on me to ensure everything was in a steady flow. This job has taught me customer service, working on a time crunch, having patience, dealing with issues, answering phones, and how important it is to hustle.
Work History
Hostess/Food Runner/Busser
3 Years 3 Months- Welcomed and seated guests, ensuring positive first impressions and smooth dining experiences.
- Coordinated reservations and managed waitlists to optimize seating efficiency during peak hours.
- Communicated daily specials and menu items, enhancing guest knowledge and satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery and address guest inquiries.
- Trained new host staff on protocols, improving team performance and service consistency.
- Monitored dining room flow to minimize wait times and enhance overall guest experience.
- Handled customer complaints professionally, ensuring swift resolutions to maintain satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
Skills
Accomplishments
Throughout high school I have been SGA Vice president all four years, I have gotten into National Honors Society, have received over 100 service hours helping out our local Special Olympics Swim Team, been a school ambassador, been captains of the field hockey, swimming, and lacrosse teams at my high school, and have been dedicated to my job outside of school.