Emma Mulkey
Harlan,Kentucky
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crisis Stabilization Unit Mental Health Technician
Cumberland River Behavioral Health
Harlan, KY
09.2023 - Current
- Administered oral medications following physician's prescriptions and instructions.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Assisted patients improve social relationships and engagement.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Tracked client movement on and off unit by documenting times and destinations.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Ensured safety protocols were followed at all times throughout the facility.
- Attended staff meetings and trainings to stay up-to-date on best practices in mental health care delivery.
- Adhered to HIPAA regulations when handling confidential client information.
- Provided emotional support for clients during times of distress or crisis situations.
Assistant Manager
Cato Fashions
Harlan, KY
07.2022 - 01.2024
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed daily deposits in accordance with bank policies and procedures.
- Provided excellent customer service to ensure a positive customer experience.
Education
High School Diploma -
Harlan County High School
Baxter, KY05-2023
Skills
- Substance Abuse Knowledge
- Case Documentation
- Community Resources
- Mental Health Support
- Discharge Planning
- Cash Handling
- Customer Service
- Confidentiality
- Strong Organization
- Goal-Oriented
- Follow-Up Skills
- Hospitable and Friendly
Certification
- cpr
Languages
English
Professional
Timeline
Crisis Stabilization Unit Mental Health Technician
Cumberland River Behavioral Health
09.2023 - Current
Assistant Manager
Cato Fashions
07.2022 - 01.2024
High School Diploma -
Harlan County High School
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