Emma Mullins
Summary
Proficient and caring nursing and administrative team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, promoting business development, and wellness while serving a variety of stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nanny
Caroline Sizemore
06.2018 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Client Coordinator
Maxim Healthcare Services
10.2023 - 12.2023
- Fielded phone and email communication
- Identified open shifts and coordinated scheduling, meet and greets, and training with nurses and families
- Served as point of contact for scheduling and communication with nurses, patients, and families.
Intern Practice Manager
Dr. Schlabach Optometry
04.2023 - 06.2023
- Managed all aspects of daily operations including scheduling, patient intake and registration, insurance claims, billing, coding and benefits authorization.
- Managed inventory and supply chains.
- Supported patients in frame selection, fitting, and visual field testing to ensure comfort and visual acuity.
- Interacted with customers by phone, email, or in-person to provide accurate information.
- Explored new technologies and approaches to streamline processes.
- Facilitated successful completion of projects from concept to launch.
Certified Nursing Assistant and Patient Safety Technician
Lewis Gale Medical Center
12.2019 - 04.2023
- Assisted patients with activities of daily living including collecting vital signs, feeding, transfers and mobility
- Delivered high quality patient care through observation, documentation, and monitoring
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Collaborated with healthcare teams to relay vital patient information and maintain effective care coordination.
Food and Customer Service
Salem Ice Cream Parlor and Deli
10.2017 - 06.2020
- Maintained high standards of customer service during high volume operations.
- Followed procedures for safe food preparation, assembly, and presentation.
Education
Certified Professional Coder - Medical Coding And Billing
MedCerts
03.2024
Bachelor of Science - Health Services Administration
James Madison University
Harrisonburg, VA06.2023
Certified Nursing Assistant -
Burton Center For Arts and Technology
Salem, VA05.2019
Skills
- Care Plan Implementation
- Cross-functional teamwork
- Customer service excellence
- Administrative support
- Quality Control
- Problem-Solving
- Goal setting and achievement
- Time Management
- EHR Systems
- Operational Support
- Attention to detail
- Advanced Computer
- Child Supervision
- Housekeeping
- Educational Support
- Mobility Assistance
Certification
- Certified Professional Coder
- Certified Nursing Assistant
- CPR Certified
Community Engagement
- Activities Assistant - Sunnyside Retirement Community, Harrisonburg, VA
- Retail Associate- Hope Distributed Free Clothing Store, Harrisonburg, VA
Timeline
Client Coordinator
Maxim Healthcare Services
10.2023 - 12.2023
Intern Practice Manager
Dr. Schlabach Optometry
04.2023 - 06.2023
Certified Nursing Assistant and Patient Safety Technician
Lewis Gale Medical Center
12.2019 - 04.2023
Nanny
Caroline Sizemore
06.2018 - Current
Food and Customer Service
Salem Ice Cream Parlor and Deli
10.2017 - 06.2020
Certified Professional Coder - Medical Coding And Billing
MedCerts
Bachelor of Science - Health Services Administration
James Madison University
Certified Nursing Assistant -
Burton Center For Arts and Technology
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