Summary
Overview
Work History
Education
Skills
Awards
Activities Interests
Accomplishments
Languages
Timeline
Generic

Emma Murphy

Country club hills,IL

Summary

To obtain an assistant position in a growth oriented company where I can utilize my administrative and analytical skills and acquire new abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Lacey's Gaming
stone park, IL
01.2019 - 08.2021
  • Greet customers,
  • Answer phone calls and questions for every customer
  • Place orders provide snacks and beverages
  • Check valid I’d and birthdate for liquor
  • Friendly, and a tendency of the customers
  • Maintain a clean and tidy work area/ clean area for customers
  • Ackerly process all cash and credit payments
  • Provide excellent customer service

Assembly Line Worker

Elite Staffing
Cicero, IL
02.2016 - 07.2019
  • Operating machines
  • Stocking pallets
  • Shipping and receiving
  • Cleaning work area
  • Completing daily work order

Assembly Line Worker

Ferrara Candy Factory
forest park, IL
02.2015 - 04.2016

• maintain machine

•stock pallets

•shipping and receiving

•packages

•cleaning work area

•complete daily work orders

CRS customer service representative

Pls check cashiers
Chicago, IL
01.2014 - 01.2015

• Cash checks

• pay bills

• car title transfer

• license plates

•city sticker sales

• prepaid card loading and withdrawal

• money orders

• western union/ money gram

• dealing with variety of money transactions

• Answering phones and questions

• clean work area

Daycare Assistant Teacher

Child Development High Quality Care Inc.
Chicago, IL
01.2013 - 08.2013
  • Teach children educational things such as letters, number, colors, and write their names age
  • Teach them how to be safe and friendly
  • I watched children at play time learning, lunchtime and sleep time
  • Restocking and unloading food, Washing clothing and sheets
  • I would clean play area as well as eating area s
  • Attended fieldtrips watch children

Manager

Family Time Earty & Snacks
Chicago, IL
01.2011 - 01.2012
  • Taking orders
  • Answering phones and questions
  • Meal preparation
  • Inventory
  • Shopping for business items
  • Clean and safe work area
  • Providing excellent service

Assistant

Family Time Transportation Inc.
Chicago, IL
01.2010 - 01.2011
  • Organizational duties
  • buying supplies,
  • managing stockrooms or commercial libraries,
  • Receive data from a variety of sources
  • Compose messages
  • handle databases, and PowerPoint presentations, reports, and documents
  • Contact customer for information regarding business needs
  • Call prisons for updates on inmates
  • Make reservations for hotels if needed for over night trip
  • Reserve buses
  • Make sure buses are clean and safe

Education

Bachelor of Science - Biology

Dillard University
New Orleans, LA
05.2015

High School Diploma - AP Human Geography, AP English, AP Algebra/ Trig, Senior Seminar

Amundsen High School
Chicago, IL
06.2013

Skills

  • Customer service
  • Point of sale
  • Cash handling
  • Order processing
  • Conflict resolution
  • Data entry
  • Safety compliance
  • Team development
  • Shipping and logistics
  • Inventory management

Awards

  • Appreciation of respect & Leadership skills
  • Moral Leadership skills
  • Volleyball
  • Dancing
  • Perfect attendance
  • A&B honor rolls

Activities Interests

  • Rock Claim
  • Band
  • TRI-M
  • PE Leader
  • Volleyball
  • Service learning (soup kitchen, Loyola park sports, old folks home, day cares)

Accomplishments

I am a top French horn player who received an award as well as scholarship from the Tri-M national honor music society.

Languages

English
Full Professional

Timeline

Customer Service Representative

Lacey's Gaming
01.2019 - 08.2021

Assembly Line Worker

Elite Staffing
02.2016 - 07.2019

Assembly Line Worker

Ferrara Candy Factory
02.2015 - 04.2016

CRS customer service representative

Pls check cashiers
01.2014 - 01.2015

Daycare Assistant Teacher

Child Development High Quality Care Inc.
01.2013 - 08.2013

Manager

Family Time Earty & Snacks
01.2011 - 01.2012

Assistant

Family Time Transportation Inc.
01.2010 - 01.2011

Bachelor of Science - Biology

Dillard University

High School Diploma - AP Human Geography, AP English, AP Algebra/ Trig, Senior Seminar

Amundsen High School
Emma Murphy