Emma Nocera
North Canton
Summary
Results-driven Team Lead recognized for enhancing productivity and ensuring efficient task completion. Expertise in team coordination, conflict resolution, and strategic planning. Proven ability to communicate effectively, lead teams, and solve problems, contributing to successful project outcomes. Experienced in assisting visitors by addressing requests and providing effective solutions.
Overview
2
2
years of professional experience
Work History
Team Leader
Alden Library Ohio University
Athens
01.2023 - Current
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Identified areas where teams could improve their skillset.
- Promoted a culture of collaboration within the team.
- Provided technical assistance when needed.
- Assigned and monitored daily tasks for team members.
Front Desk Receptionist
YMCA
North Canton
04.2024 - Current
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
Education
Bachelor of Science - Psychology
Ohio University
Athens OH 05-2026
Business Administration (Minor)
Ohio University
Athens, OH05-2026
Skills
- Customer service
- Data entry
- Financial transactions
- Team management
- Employee training
- Communication skills
Affiliations
- Member of Chi Omega Sorority
- Volunteer for Bobcats of the Shelter Dogs
References
References available upon request.
Timeline
Front Desk Receptionist
YMCA
04.2024 - Current
Team Leader
Alden Library Ohio University
01.2023 - Current
Bachelor of Science - Psychology
Ohio University
Business Administration (Minor)
Ohio University