Emma Nyssen
Chicago,IL
Summary
Experienced Account Manager consistently exceeding sales targets through proactive client engagement, data-driven recommendations, and seamless collaboration across departments.
Overview
4
4
years of professional experience
Work History
SMB Account Manager
Hotel Engine
01.2024 - Current
- Exceed sales targets by driving new business within a portfolio of 270+ existing accounts
- Ensure client adoption and growth through effective upselling, training, and customer support
- Lead quarterly business reviews by presenting analytics on account spending, savings trends, employee usage data, and market insights to make data-driven recommendations
- Facilitate seamless transitions of accounts between Account Executives and the Mid-Market Account Management team
- Collaborate daily across engineering, security, and marketing departments to support company growth initiatives
- Maintain a track record of consistently meeting or exceeding daily Key Performance Indicator (KPI) requirements.
Enterprise Sales Representative
Choco
01.2023 - 01.2024
- Conduct outbound outreach to restaurant groups using partner referrals, cold calling, and targeted email marketing campaigns
- Led the development of an enterprise sales plan for the US region, crafting a playbook for engaging restaurant groups with 5+ locations
- Provided comprehensive training to 7 new staff members on effective sales strategies, product knowledge, and client relationship management.
Market Development Representative
TouchBistro
02.2022 - 01.2023
- Prospected and qualified customers through extensive field and online research
- Devised innovative outreach strategies utilizing social media, email, and cold calls
- Generated sales opportunities for Account Executives by scheduling meetings with qualified prospects and providing ongoing support throughout the sales cycle.
Events Coordinator
Computer Science Teachers Association
01.2020 - 09.2021
- Offered crucial administrative support in organizing and executing CSTA events and programs associated with a Department of Education grant
- Oversaw and trained a team of over 300 speakers for the CSTA 2021 Virtual Conference
- Led the team to surpass registration and attendance goals for all 3 summits, ensuring successful execution
- Provided crucial assistance in transitioning from an in-person conference to a virtual event due to COVID-19.
Education
Public Relations & Advertising -
Loyola University Chicago
05.2020
Skills
- Product Demonstrations and Presentations
- Client Relationship Management
- Opportunity Identification
- Lead Qualification
- Salesforce CRM
- Cold Call Outreach
Timeline
SMB Account Manager
Hotel Engine
01.2024 - Current
Enterprise Sales Representative
Choco
01.2023 - 01.2024
Market Development Representative
TouchBistro
02.2022 - 01.2023
Events Coordinator
Computer Science Teachers Association
01.2020 - 09.2021
Public Relations & Advertising -
Loyola University Chicago