Summary
Overview
Work History
Education
Skills
Certification
Clifton Strengths Assessment
Timeline
Generic

Emma Olson

Alexandria ,MN

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Willing to go the extra mile and take criticism to improve my job performance. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Care Attendant

Edgewood Vista
06.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Personal Care Attendant

Alex Assisted Living
06.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Weekend Merchandiser

Old Dutch Foods
05.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.

Shift Manager

Taco Bell
05.2020 - 08.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Tube Park Manager

Andes Tower Hills
11.2019 - 03.2021
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Responded to any emergencies as instructed and with utmost efficiency.

Cashier and Customer Service Representative

Eldens Fresh Foods
08.2018 - 05.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned Dairy Department and all front store positions and provided backup at key times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Arts - Music Education

Luther College
Decorah, IA
05.2026

High School Diploma -

Alexandria Area High School
Alexandria Minnesota
06.2022

Skills

  • Payment Processing
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Verbal and Written Communication
  • Safety and Security Enforcement
  • Goal Attainment
  • Food Safety and Sanitation
  • Customer Relations
  • Safety Understanding
  • Continuous Development
  • Teamwork and Collaboration
  • Complex Problem-Solving

Certification

  • CM - Certified Manager Certification
  • Minnesota Certified Food Protection Manager
  • ServSafe Certification

Clifton Strengths Assessment

Top 5 Strengths: 

  • Competition
  • Deliberative
  • Individualization
  • Relator
  • Restorative

Timeline

Personal Care Attendant

Edgewood Vista
06.2023 - Current

Personal Care Attendant

Alex Assisted Living
06.2023 - Current

Weekend Merchandiser

Old Dutch Foods
05.2023 - Current

Shift Manager

Taco Bell
05.2020 - 08.2022

Tube Park Manager

Andes Tower Hills
11.2019 - 03.2021

Cashier and Customer Service Representative

Eldens Fresh Foods
08.2018 - 05.2020

Bachelor of Arts - Music Education

Luther College

High School Diploma -

Alexandria Area High School

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Emma Olson