Emma Ortiz
Mesa,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction at Angry Crab by expertly managing high-pressure situations and streamlining guest services. Skilled in shift leadership and decision-making, consistently ensuring safety and service standards are surpassed. Demonstrates a strong focus on customer service, contributing to significant improvements in guest experience.
Overview
3
3
years of professional experience
Work History
Cheer Coach
Campo Verde High School
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Shift Lead
Uptown Jungle Fun Park
10.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Host
Angry Crab
05.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2023
Skills
- Decision-making capabilities
- Customer service focus
- Guest service
- Shift leadership
Timeline
Cheer Coach
Campo Verde High School
05.2024 - Current
Shift Lead
Uptown Jungle Fun Park
10.2022 - Current
Host
Angry Crab
05.2021 - 05.2022
High School Diploma -
Desert Ridge High School
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