Emma Osborne
Willard,OH
Summary
Highly motivated and committed worker with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Avita Health
01.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Dispatcher
Ohio Hauler
06.2021 - 01.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Patient Care Technician
Fisher Titus
07.2020 - 06.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
High School Diploma -
Plymouth High School
Plymouth06.2019
High School Diploma -
Pioneer Career And Technology Center
Shelby, OH06.2019
Skills
- Patient Care Technician (PCT)
- Monitoring Patient Conditions
- Personal Care Support
- Taking Vital Signs
- Assisting with Daily Living
- Patient Safety
- Vitals Documentation
- Height and Weight Measurement
- Blood Glucose Monitoring
- Regulatory Requirements
- Professional Bedside Manner
- Charting Expertise
- Medical Terminology
Certification
- First Aid/CPR Certified
Timeline
Medical Assistant
Avita Health
01.2023 - Current
Dispatcher
Ohio Hauler
06.2021 - 01.2023
Patient Care Technician
Fisher Titus
07.2020 - 06.2021
High School Diploma -
Plymouth High School
High School Diploma -
Pioneer Career And Technology Center
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