Emma Ouled Taieb
New York
Summary
Dedicated Server with extensive customer service experience and proficiency in computer systems. Punctual and efficient under pressure, skilled in welcoming guests and optimizing operations. Collaborative team player adept at prioritizing tasks to enhance dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Dagon
New York
05.2025 - Current
- Welcomed guests and introduced restaurant and menu offerings to create a positive dining experience.
- Monitored guest satisfaction and provided attentive, high-quality service to enhance overall dining experience.
- Answered guest questions and provided knowledgeable recommendations about food and beverages.
- Acted as the liaison between the kitchen, bar, and guests to facilitate smooth and accurate service.
- Maintained restaurant cleanliness and organization in accordance with health and safety codes.
Server
The Mermaid Inn - UWS
New York
11.2024 - Current
- Delivered attentive, personalized service to enhance guest satisfaction.
- Explained menu items and communicated daily specials to guests.
- Performed pre-shift and closing duties, including setup and side work.
- Adjusted swiftly to fast-paced environment while upholding professionalism.
- Supported various departments by responding to management needs.
Server
Cookshop
New York
06.2022 - 10.2024
- Delivered exceptional service by ensuring timely attention to guest tables, contributing to overall guest satisfaction.
- Introduced menu items to guests, enhancing their dining experience and aligning with restaurant's ethos.
- Expanded knowledge of wines, cocktails, and local beers, improving ability to make informed recommendations to guests.
- Adhered to restaurant and DOH guidelines for cleanliness and presentation.
Floor Manager
Art Cafe of Nyack
Nyack
04.2020 - 05.2022
- Led a team of baristas and servers to ensure smooth operations.
- Resolved guest concerns and complaints, enhancing customer satisfaction.
- Coordinated phone and online orders, streamlining take-out service delivery.
- Executed opening and closing procedures, ensuring compliance with operational guidelines.
- Conducted inventory checks to maintain stock levels.
Server
baladi restaurant
04.2018 - 03.2020
- Delivered attentive service to large groups, fostering a positive atmosphere and enhancing guest experience.
- Ensured food and drink quality met restaurant standards.
- Collaborated with team members to enhance guest satisfaction.
- Assisted behind the bar and bartended during peak hours.
- Established and upheld workstation and kitchen standards to ensure operational efficiency.
Education
Bachelor of Science -
Hunter College
New York, NYSkills
- Sales techniques expertise
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Dependability
- Adapts under pressure
- Positive attitude
Languages
English
Professional
Spanish
Elementary
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Server
Dagon
05.2025 - Current
Server
The Mermaid Inn - UWS
11.2024 - Current
Server
Cookshop
06.2022 - 10.2024
Floor Manager
Art Cafe of Nyack
04.2020 - 05.2022
Server
baladi restaurant
04.2018 - 03.2020
Bachelor of Science -
Hunter College