Emma Pellin Ritchie
Bemidji,MN
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Maurices
09.2022 - 08.2025
- Supervised daily store operations, ensuring smooth workflow and adherence to company standards.
- Led and motivated a team of 10+ associates to meet sales goals and deliver exceptional customer service.
- Trained new hires on sales techniques, product knowledge, and company policies.
- Managed inventory, visual merchandising, and promotional displays to maximize product appeal.
- Handled customer concerns and returns with professionalism, increasing customer satisfaction and retention.
- Assisted in scheduling to support store management.
- Consistently ranked as a top seller, exceeding credit card application goals and driving store revenue.
Keyholder
Compass Rose
08.2021 - 12.2022
- Independently managed the shop during solo shifts, overseeing all daily operations, including opening, closing, and cash handling.
- Played a key role in inventory management, tracking stock levels and recommending restocks based on sales trends and customer demand.
- Assisted in selecting merchandise for reordering, contributing to a curated product mix that aligned with customer preferences.
- Designed and refreshed visual displays to highlight seasonal items and drive foot traffic.
- Delivered warm, personalized service to a diverse customer base, including frequent out-of-town visitors in this popular tourist destination.
- Built rapport quickly with tourists by offering local insights, gift recommendations, and a welcoming experience.
Cabin Cleaner
Break on the Lake
04.2018 - 09.2019
- Achieved five-star cleanliness by cleaning 10 resort cabins daily to standards.
- Maintained pristine kitchens, bathrooms, and living spaces through comprehensive deep cleaning.
- Managed linen service, ensuring precision in bed making and laundering routines.
- Enhanced guest experience by replenishing toiletries, coffee supplies, and paper products.
- Executed thorough cleaning of high-touch surfaces, including switches and door handles.
- Ensured all cleaning tools were functional, maintaining cart inventory effectively.
- Conducted detailed inspections to identify damages, deficiencies, or inventory issues.
- Delivered professional guest interactions by promptly fulfilling housekeeping requests.
- Followed safety protocols in handling and storing cleaning chemicals and PPE.
Education
BA - Biology
Suffolk University
Boston01.2029
Skills
- Customer engagement
- POS system management
- Handling returns and conflict resolution
- Visual merchandising and display design
- Credit card application promotion
- Cash handling and store opening/closing
- Product knowledge and recommendation
- Communication
- Team leadership
- Problem solving
- Attention to detail
- Reliability and punctuality
- Microsoft Office
- Money handling
- Customer service
- Task delegation
- Workload management
- Computer skills
- Proficient in AI utilization
Accomplishments
- Graduated with Honors from Bemidji High School
- National Honor Society Member
- AP Scholar Award Recipient
- Bemidji High School English Department Student of the Year
- Bemidji High School Math Department Student of the Year
- Academic Letter Recipient- All Four Years of High School
- Captain of Knowledge Bowl Team- State Level Recognition
- Lead Editor and Photographer of High School Yearbook
- Volunteer for Habitat for Humanity
- Youngest Assistant Manager at Maurices Bemidji location
- Set 3-Year Record for Credit Card Sales at home Maurices location
Certification
Completed Certified Nursing Assistant (CNA) Training Course
Languages
Spanish
American Sign Language
Timeline
Assistant Manager
Maurices
09.2022 - 08.2025
Keyholder
Compass Rose
08.2021 - 12.2022
Cabin Cleaner
Break on the Lake
04.2018 - 09.2019
BA - Biology
Suffolk University