Summary
Overview
Work History
Education
Skills
Timeline
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Emma Perry

Los Angeles,CA

Summary

Reliable Office Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.

Overview

6
6
years of professional experience

Work History

Area Manager

Sev Laser
11.2020 - Current
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture..
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Student Esthetician

Rizzieri Aveda School
03.2020 - 09.2020
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance..
  • Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
  • Improved client satisfaction by providing personalized skincare treatments and recommendations.
  • Demonstrated thorough knowledge of all salon products and services.

Lead Receptionist

Massage Envy
05.2018 - 01.2020
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Esthetics -

Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ
09.2020

Skills

  • Leadership skills
  • Teamwork and Collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Time Management

Timeline

Area Manager

Sev Laser
11.2020 - Current

Student Esthetician

Rizzieri Aveda School
03.2020 - 09.2020

Lead Receptionist

Massage Envy
05.2018 - 01.2020

Esthetics -

Rizzieri Aveda School For Beauty And Wellness

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Emma Perry