Emma Peters
Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Water Wings Swim School
Las Vegas, NV
12.2024 - Current
- Strengthened customer retention by offering discount options.
- Engaged actively with callers, confirming or clarifying information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Navigated through computer systems to review information and respond appropriately to callers.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Updated databases with new and modified customer data.
Cook
El Pollo Loco
Las Vegas, NV
10.2022 - 09.2024
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up work stations prior to opening to minimize prep time.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education
High School Diploma -
Arbor View Highschool
Las Vegas, NV05-2019
Skills
- Customer service
- Conflict resolution
- Customer engagement
- Product knowledge
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Problem solving
Timeline
Customer Service Representative
Water Wings Swim School
12.2024 - Current
Cook
El Pollo Loco
10.2022 - 09.2024
High School Diploma -
Arbor View Highschool
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