Emma Petrova
Spokane,WA
Summary
Customer-focused professional with a wide background in barista duties, adept at delivering exceptional service experiences in a variety of different backgrounds. Combining expertise in crafting delicious beverages with strong interpersonal skills to ensure customer satisfaction. Eager to leverage knowledge and enthusiasm to provide outstanding support and build lasting relationships. Dedicated and personable coffee barista with a passion for delivering exceptional customer service and crafting delicious beverages. Possesses extensive experience in a fast-paced coffee shop environment, adept at managing high-volume orders while maintaining a friendly and upbeat demeanor. Skilled in espresso preparation, ensuring consistently excellent quality. Thrives in collaborative team settings and excels at building rapport with customers to create a welcoming atmosphere. Eager to contribute energy, enthusiasm, and expertise to elevate the coffee experience for patrons.
Overview
9
9
years of professional experience
Work History
Software Support Specialist
CDLPowerSuite/DRIVE509
04.2022 - Current
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality
Appointment Coordinator, Cashier
Niello Land Rover/Jaguar
11.2021 - 04.2022
- Handled complaints and questions, and re-directed calls to other team members.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Operated cash register to record transactions accurately and efficiently.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Leasing Consultant
Hastings Park Apartments
06.2021 - 10.2022
- Marketed diverse properties to prospective clients.
- Verified tenant incomes and other information before accepting lease applications.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
Appointment Coordinator/Cashier
Niello Acura
02.2020 - 07.2021
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
Salesperson
Athleta
12.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Supported loss prevention goals by monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Salesperson
Nordstrom Roseville Galleria
12.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Teachers Substitute
Gold Rush Charter School
12.2017 - 01.2018
- Upheld classroom routines to support student environments and maintain consistent schedules
- Preparing kids for lunch
- Supervising kids during classes
- Helping the teacher with assignments
- Helping kids with assignments.
Barista
Zoe's Coffee House
08.2017 - 12.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cultivated to recall customers' names and address each by name.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Starbucks
12.2015 - 08.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Upsold specialty items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sandwich Artist
Subway
10.2015 - 11.2016
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
Education
Some GED -
American River College
2016
Diploma -
Choices Charter School
2015
Skills
- Espresso machine operation
- Customer Service-Oriented
- Attention to Detail
- Verbal and Written Communication
- Courteous and Professional
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Administrative Support
- Computer Proficiency
- Multi-Line Phone Systems
- Multitasking and Prioritization
- Reliable and Punctual
Languages
Russian
Native or Bilingual
Timeline
Software Support Specialist
CDLPowerSuite/DRIVE509
04.2022 - Current
Appointment Coordinator, Cashier
Niello Land Rover/Jaguar
11.2021 - 04.2022
Leasing Consultant
Hastings Park Apartments
06.2021 - 10.2022
Appointment Coordinator/Cashier
Niello Acura
02.2020 - 07.2021
Salesperson
Athleta
12.2018 - 02.2020
Salesperson
Nordstrom Roseville Galleria
12.2017 - 12.2018
Teachers Substitute
Gold Rush Charter School
12.2017 - 01.2018
Barista
Zoe's Coffee House
08.2017 - 12.2018
Barista
Starbucks
12.2015 - 08.2017
Sandwich Artist
Subway
10.2015 - 11.2016
Some GED -
American River College
Diploma -
Choices Charter School
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