Emma Pham
Escondido,California
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Server
Cutwater Tasting Room
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
Manager
PB Pho And Grill
02.2021 - Current
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bistro Crew Member
Stone Brewing
07.2023 - 01.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Server
MOMO Paradise
09.2021 - 04.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Verified patrons' personal information as present on identity card prior to allowing consumption of alcoholic beverages.
Customer Service Associate Cashier
Home Depot
02.2020 - 08.2021
- Provided customer service and assistance in returning excess goods
- Processed and verified complete orders and checked out customers.
- Handled high levels of merchandise and processed money and billing for customers
- Maintained order fulfillment and ensured timely completion of customer requests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Business
San Diego Miramar College
San Diego, CA05.2022
High School Diploma -
Mira Mesa High School
San Diego, CA06.2019
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- CRM Software
- Multitasking and Prioritization
- Order and Refund Processing
- Time Management
- Excellent Attention to Detail
- Creative Problem Solving
- Verbal and Written Communication
- Understanding Customer Needs
- Complaint Resolution
- Teamwork
- Leadership
- Cash Handling
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cutwater Tasting Room
05.2024 - Current
Bistro Crew Member
Stone Brewing
07.2023 - 01.2024
Server
MOMO Paradise
09.2021 - 04.2022
Manager
PB Pho And Grill
02.2021 - Current
Customer Service Associate Cashier
Home Depot
02.2020 - 08.2021
Associate of Science - Business
San Diego Miramar College
High School Diploma -
Mira Mesa High School
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