Emma Philidor
Brooklyn,NY
Summary
Organized, detail-oriented, and self-motivated professional with extensive office management and customer service experience. Proven track record of efficiently managing administrative tasks, coordinating schedules, and delivering outstanding customer service. Highly organized with strong attention to detail and excellent communication skills. Seeking to leverage my skills and experience to contribute to a dynamic organization.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
North Crown Heights Family Outreach
08.2022 - Current
- Responsible for the daily operations of a psychiatric and substance abuse outpatient practice
- This includes managing patient files, billing and insurance authorizations, scheduling appointments, and handling communications between doctors and patients
- Instrumental in maintaining medical records, medical authorizations, and assisting in patient care
- Prepared and organized documents, reports, and presentations, ensuring accuracy and efficiency.
Shift Leader
ZARA
01.2020 - 05.2022
- Overseeing and supervising employees in a high traffic, flagship retail environment, during designated shifts
- Ensuring that customers receive outstanding service and attentiveness
- Monitoring team performance and ensuring duties are performed efficiently
- Managing employee requests and transgressions
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Opening and closing registers, accounting for the daily intake and preparing cash deposits
- Handling customer issues and employee disputes.
Lead Cashier
SAKS Fifth Avenue
02.2018 - 11.2019
- Lead cashier staff and overall functions of a retail store checkout
- Main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers as well as pushing store rewards and sales
- Supervised a team of cashiers and provided on-the-job training to ensure efficient and accurate cash handling procedures
- Resolved customer complaints and escalated issues to management when necessary
- Assisted with scheduling and ensuring adequate staffing levels to meet customer demand.
Education
Associates in Business Administration - Business Administration And Management
Kingsborough Community College
12-2024
Skills
- Communication
- Customer Service
- Problem Solving
- Organizational Skills
- Patient Care
- Precision/Adaptability
- Time Management
- Professionalism
Languages
Haitian-Creole
Timeline
Administrative Assistant
North Crown Heights Family Outreach
08.2022 - Current
Shift Leader
ZARA
01.2020 - 05.2022
Lead Cashier
SAKS Fifth Avenue
02.2018 - 11.2019
Associates in Business Administration - Business Administration And Management
Kingsborough Community College