Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Piasio

Staten Island

Summary

Results driven and highly motivated organized professional with proven experience in sales, operations, and event coordination. Skilled in leading teams, managing logistics, and delivering exceptional client experiences from planning to execution. Adept at balancing strategic vision with hands on problem solving to ensure seamless operations and high customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Catering Sales and Operations Manager

Masterpiece Caterers Corp
05.2024 - 09.2025
  • Responded to leads that lead to client bookings, managed new and previous client accounts, closed deals through effective communication and client relationship building using the Tripleseat platform.
  • Kept a regular stream of communication with clients throughout the planning process, ensuring their questions were always answered and their needs were always met.
  • Developed event timelines, managed budgets, and coordinated logistics from concept through completion.
  • Recruited, trained, and scheduled event and restaurant staff to ensure optimal team performance and coverage during events.
  • Oversaw site visits, setup, and breakdown at several venues while maintaining quality standards and safety compliance.
  • Created proposals and contracts that adhere to both client desires and company standards using the Tripleseat platform.
  • Handled invoicing, and payments to maintain profitability and accuracy.
  • Assigned roles, supervised staff performance, and provided direction and motivation to staff on the day of execution.
  • Involvement in event marketing through social media presence to enhance brand visibility and engagement.
  • Created floorplans on the SocialTables platform to meet client needs while also maximizing the use of space at multiple venues.
  • Designed professional-quality signage such as menus, escort cards, and more using Canva to meet client needs and enhance event presentation.
  • Assisted the Director of Accounting with several tasks such as creating monthly catering sales and deposits reports, completing weekly payroll for all staff using the Primepay platform, and using the Quickbooks platform to keep record of payments to vendors.
  • Coordinated with chefs and kitchen staff to ensure everyone was on the same page about the menu, and timing of each event.

Front Desk Manager

Dragon Kim's Karate USA
11.2023 - 05.2024
  • Manage student and parent needs.
  • Maintain records of student account balances (current and past due)
  • Set up student accounts and payment plans using the kicksite platform.
  • Organize quarterly promotions of student rankings by managing paperwork and payments to ensure a smooth promotion board testing day.
  • Cold call leads for potential students and organize trial classes.

Receptionist

Classique Salon and Spa
10.2023 - 05.2024


  • Coordinate client check ins.
  • Use proper telephone etiquette over three phone lines, answer calls and questions and transfer to proper extensions when needed.
  • Maintain a clean and organized professional workspace and waiting area.
  • Maintain accurate records of visitor requests and of calls received.
  • Book and schedule client appointments with various stylists using the salontarget system. Manage client check outs and transactions.

Education

Bachelor of Science (B.S.) - Hospitality Management Candidate

New York City College of Technology
Brooklyn, NY
05.2024

Skills

  • Strong organizational and multitasking skills
  • Leadership and communication skills
  • Detail oriented with a focus of efficiency and positive results
  • Experience in both high volume and premium service results
  • Ability to use the following platforms: Microsoft Office, Tripleseat, Canva, SocialTables, Quickbooks, and Primepay

Certification


  • NYC Food Handlers Certifiction

Timeline

Catering Sales and Operations Manager

Masterpiece Caterers Corp
05.2024 - 09.2025

Front Desk Manager

Dragon Kim's Karate USA
11.2023 - 05.2024

Receptionist

Classique Salon and Spa
10.2023 - 05.2024

Bachelor of Science (B.S.) - Hospitality Management Candidate

New York City College of Technology

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