Emma Pischea
Ionia,MI
Summary
Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Clinton County Medical Center
12.2024 - Current
- Manages patient scheduling, ensuring timely appointments and efficient use of resources.
- Can take up to 150 calls in one day in between processing patient packets
- Facilitates effective communication between patients and healthcare providers to enhance service delivery.
- Maintains accurate electronic health records, ensuring compliance with regulatory standards and data integrity.
- Collaborates with multidisciplinary teams to coordinate care plans tailored to individual patient needs.
- Trains new staff on office protocols and customer service standards to improve team performance.
- Intercepts all new patient packets from all locations to verify insurance and ensure they are a good fit for our office and providers
- Handles sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Index and processes medical release forms as well as any other signed form that needs to be indexed into the patients chart
CNA Educator
ECHRS, Charlotte, MI
02.2024 - 11.2024
- Supervised and instructed certified nurse aides in an acute rehabilitation unit along with additional units within the facility
- Ensured that the facility standards of care and policies are being met and followed by all staff in the building, focusing particularly on nursing staff and policies.
- Attended daily meetings to gather information on patient progress, admission/discharge updates and and/or change in acuity to help update staff and ensure continuity of care.
- Carried out daily audits on patient care and staff compliance throughout the facility and documenting to the proper channels.
- Educated staff on updates/changes on our unit as well as providing corrective actions against those who are not following our facility policy/core values.
- Developed and delivered comprehensive CNA training programs for diverse student groups.
- Evaluated student progress through assessments and provided constructive feedback to enhance learning outcomes.
CNA
ECHRS, Charlotte, MI
02.2023 - 02.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained accurate patient records, enhancing continuity of care and communication.
- Implemented infection control measures, contributing to a clean and safe facility.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Bachelor of Science - Vocal Performance
Michigan State University
East Lansing, MI12-2022
High School Diploma -
Haslett High School
Haslett, MI06-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Phone etiquette
- Document filing
- Medical terminology
Timeline
Patient Service Representative
Clinton County Medical Center
12.2024 - Current
CNA Educator
ECHRS, Charlotte, MI
02.2024 - 11.2024
CNA
ECHRS, Charlotte, MI
02.2023 - 02.2024
Bachelor of Science - Vocal Performance
Michigan State University
High School Diploma -
Haslett High School