Emma Plein
Hammett,ID
Summary
Highly motivated outgoing sales professional with track record of driving increased revenue, improving buying experience. Consistently recognized for excellence in customer service, and job performance. Third year lifeguard, and swim instructor aide.
Overview
4
4
years of professional experience
Work History
Sales Associate
Serendipity Design Co.
08.2023 - Current
- Boosted customer satisfaction through exceptional service by providing a welcoming store environment, engaging in friendly conversation with customers to better uncover individual needs, and addressing concerns promptly.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Lifeguard
Elmore County Recreation District
05.2022 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Trained new lifeguards on safety procedures and protocol.
- Observed weather and water conditions and alerted visitors to potential dangers, and storms.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Volunteer
Historic Opera Theatre
03.2020 - Current
- Volunteer cast member and musician for numerous live productions.
- Mentored new volunteers, fostering a supportive and inclusive team environment during productions, special events, and dinners.
- Assisted at special events by attending to dinner and theater guests.
Education
High School Diploma -
Little Way Homeschool
Hammett, ID06.2024
Skills
- Promotional Support
- Inventory Control
- Attention to Detail and Organization
- Order Processing
- Multi-Tasking Strength
- Time Management
- Listening Skills
- Goal-Oriented
- Friendly and Helpful
- Needs Assessment
- Emergency Response
- First Aid
Accomplishments
- Awarded "Most Improved" and "Most Spirit" awards for Glenns Ferry High School Cheerleading.
- Awarded "Third Place in State High Overall" in 2022 for shooting sports.
- Awarded with small awards through volunteer work.
- Achieved 930 hrs. in volunteer work through the theater.
- Achieved 70 community service hrs. through Our Lady of Limerick Catholic Church in Glenns Ferry, ID and JPII Catholic Student Center in Mountain Home, ID.
Timeline
Sales Associate
Serendipity Design Co.
08.2023 - Current
Lifeguard
Elmore County Recreation District
05.2022 - Current
Volunteer
Historic Opera Theatre
03.2020 - Current
High School Diploma -
Little Way Homeschool
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