Emma Ploeger
Gainesville,TX
Summary
Been working with Merit on and off for 3 years. Great team player, hard working, and great at time management. Very familiar with MeritWeb, Noble MeritWeb as well as MetaTasker and TPT. Looking to further career with Merit in the Tulsa office, always wanting to learn more and grow in a personal and professional sense.
Overview
5
5
years of professional experience
Work History
OPERATIONS ASSISTANT
Merit Advisors
2023.01 - Current
- Assisting with appraisal orders and assisting with data entry regarding mineral tax bills for Noble
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Managed approximately 20 incoming calls per day.
OPERATIONS ASSISTANT
Merit Advisors
2022.05 - 2022.08
- Assisted in the operations department with mail organization, file uploads, and data entry.
- Scanning incoming mail, sometimes reaching over 2,000 pages.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Human Resources Assistant
Core Professional Services
2021.05 - 2021.08
- Assisted in the human resources department with mail organization, file uploads, and data entry.
- Managed approximately 15 incoming calls per day from customers.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
Operations Intern
Merit Advisors
2020.02 - 2020.12
- Assisted in the operations department with mail organization, file uploads, and data entry.
- Assisted with incoming calls from clients and directing them to the correct correspondent.
Waitress
Best Burger Barn
2019.07 - 2020.02
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Bachelor of Applied Arts And Sciences - Business Management, Psychology, And Theology
University of North Texas
Denton05.2024
Undergraduate - Business Management
Benedictine College
Atchisone12.2022
Undergraduate - Musical Arts
North Central Texas College
Gainesville12.2020
Graduate -
Sacred Heart Catholic School
Muenster05.2019
Skills
- Accuracy in data entry and numbers for Noble
- Good understanding of MeritWeb and Noble MeritWeb
- Good understanding of Microsoft systems, especially Outlook and Excel
- A team player, always willing to improve and learn more
- Decent understanding of TPT and MetaTasker, being able to navigate these systems
- Moral core values that align with Merit’s core values
- High work ethic, always willing to go the extra mile to achieve great work
- Attention to Detail
- Bookkeeping Knowledge
- Time Management Abilities
Activities
- I love music, whether it be instrumental or vocal, and participate in choir at NCTC, at Saint Mary’s Catholic Church, and public events
- I give back to my community by helping the Knights of Columbus with various efforts
- I also enjoy being outdoors and going to the gym in my free time
Timeline
OPERATIONS ASSISTANT
Merit Advisors
2023.01 - Current
OPERATIONS ASSISTANT
Merit Advisors
2022.05 - 2022.08
Human Resources Assistant
Core Professional Services
2021.05 - 2021.08
Operations Intern
Merit Advisors
2020.02 - 2020.12
Waitress
Best Burger Barn
2019.07 - 2020.02
Bachelor of Applied Arts And Sciences - Business Management, Psychology, And Theology
University of North Texas
Undergraduate - Business Management
Benedictine College
Undergraduate - Musical Arts
North Central Texas College
Graduate -
Sacred Heart Catholic School
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